Senior Engineering Manager

Posted 4.25.24
New York, NY
Who We Are
Ro is a direct-to-patient healthcare company with a mission of helping as many patients as possible achieve their health goals. Ro is the only company to offer telehealth care, at-home diagnostic testing, labs, and pharmacy services nationwide. This is enabled by Ro’s vertically integrated platform that helps patients achieve their goals through a convenient end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients in nearly every single county in the United States, including 98% of primary care deserts. 
Ro was recognized as a CNBC Disruptor 50 in 2022, listed by Inc. Magazine as a Best Place to Work in 2022 for our third consecutive year, and named one of FORTUNE’s 2022 Best Medium Workplaces.
As a Senior Engineering Manager at Ro, you’ll be responsible for patient-facing experiences that are supporting hundreds of thousands of existing patients and onboarding thousands more every day to achieve their health goals. You will be driving technical excellence and innovation in new feature development, collaborating directly with engineering, product, design, and data leads on supporting web and mobile experiences to support rapidly evolving care delivery for complex treatment programs. Additionally, you will be accountable for continuing to strengthen our engineering organization, collaborating with other engineering managers and directors on up-leveling service and architecture quality and building more robust mentorship among both managers and ICs. You are looking for the opportunity to build robust software while mentoring talented engineers and managers, with a large scope of technical ownership, in a dynamic and fast-paced environment.
What You’ll Do:
  • Oversee technical direction and architecture to build durable, high-quality services to support Ro’s patient experiences
  • Partner with the product, design, data, engineering, and infrastructure leads  to help define the strategy, roadmap, and support with technical design, work-breakdown, implementation, testing, and deployment of features.
  • Lead adaptable teams that can responsibly deliver on short-term and long-term business goals
  • Manage a highly engaged and empathetic engineering team of mixed career levels through their next career goals and professional development opportunities
  • Evolve engineering best practices, technical quality, and mentorship in the organization in direct collaboration with senior engineering leadership.
  • Contribute actively towards the development and structure of the organization, including team structure, recruiting, and hiring
  • Influence change, encourage innovation, development, and growth at every level of the company
What You’ll Bring To The Team:
  • 4+ years People Leadership/Management experience
  • 8+ years software engineering experience in consumer-facing or product-driven organizations
  • Proven track record of delivering impactful, timely, robust technical solutions in complex spaces
  • Strong communication, analytical, and technical skills
  • Proficiency in Python and familiarity with working in a microservices-based environment
  • Familiarity with React-based frontends
  • Motivation to not only build technology, but to engage with, innovate in, and take ownership of a business space at the forefront of healthcare access for millions of potential patients.
  • Demonstrated ability to build strong working relationships across the organization, from other engineering managers and the individual contributors who report to them to the product managers and designers their reports work with, to their peers & the leadership team.
  • Experience with thoughtful mentorship of senior engineering leads (managers or engineers)
Bonus Points:
  • Start up experience
  • Experience in working in HIPAA environment or healthcare-adjacent field
We’ve Got You Covered:
  • Full medical, dental, and vision insurance + OneMedical membership
  • Healthcare and Dependent Care FSA
  • 401(k) with company match
  • Flexible PTO
  • Wellbeing + Learning & Growth reimbursements
  • Paid parental leave + Fertility benefits
  • Pet insurance
  • Student loan refinancing
  • Virtual resources for mindfulness, counseling, fitness, and physical therapy
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