Program Manager, Provider Operations

Posted 3.11.24

Interwell Health is a kidney care management company that partners with physicians on its mission to reimagine healthcare—with the expertise, scale, compassion, and vision to set the standard for the industry and help patients live their best lives. We are on a mission to help people and we know the work we do changes their lives. If there is a better way, we will create it. So, if our mission speaks to you, join us!

As a Program Manager within Interwell Health’s Provider Operations Team, your key responsibility will be to act as a liaison between our provider network and nephrology practices, facilitating a smooth transition to Value-Based Care. This role requires a diligent work ethic, excellent communication skills, and the ability to work independently and collaboratively with external partners and internal, cross-functional teams.  

The work you will do: 

  • Understanding the objectives and complexities of intricate Value-Based Care Programs and/or agreements, such as:
    • CMS Kidney Care Contracting  
    • IWH Payor Agreements
    • IWH Practice Participation Agreements Serving as primary contact and subject matter expert for IWH Network practices. 
  • Assisting our nephrology partners in achieving success within value-based care by uncovering valuable insights within data and identifying opportunities for improvement. 
  • Executing company initiatives and ensuring the timely completion of deliverables. 
  • Ensuring accurate documentation of provider interactions/visits is properly maintained.  
  • Delivering timely training and/or onboarding to Network Providers.  
  • Verifying that information presented to providers is both accurate and timely, including the data accessible through the Provider Portal 

The skills and qualifications you will need: 

  • Bachelor’s degree required; Advanced Degree desirable 
  • Experience working with physicians and practices, nephrology-specific experience a plus 
  • Travel Requirements – Must be willing to travel 50% of the time to practices in the Northeast and MidAtlantic region.
  • Superior attention to detail and exceptional follow-through
  • Should possess an independent and proactive approach, showcasing dedication to continuous learning
  • Excellent communication and interpersonal skills to effectively collaborate with providers, stakeholders, and internal teams.   

Our mission is to reinvent healthcare to help patients live their best lives, and we proudly live our mission-driven values: 

– We care deeply about the people we serve. 
– We are better when we work together. 
– Humility is a source of our strength.  
– We bring joy to our work. 

We are committed to diversity, equity, and inclusion throughout our recruiting practices. Everyone is welcome and included. We value our differences and learn from each other. Our team members come in all shapes, colors, and sizes. No matter how you identify your lifestyle, creed, or fandom, we value everyone’s unique journey.  

Oh, and one more thing … a recent study shows that men apply for a job or promotion when they meet only 60% of the qualifications, but women and other marginalized groups apply only if they meet 100% of them. So, if you think you’d be a great fit, but don’t necessarily meet every single requirement on one of our job openings, please still apply. We’d love to consider your application!   

Come join us and help our patients live their best lives. Learn more at

It has come to our attention that some individuals or organizations are reaching out to job seekers and posing as potential employers presenting enticing employment offers. We want to emphasize that these offers are not associated with our company and may be fraudulent in nature. Please note that our organization will not extend a job offer without prior communication with our recruiting team, hiring managers and a formal interview process.

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