VP of People and Clinical Care

Posted 2.9.24
Location
Remote

Welcome to Little Otter!

Little Otter is reimagining the way that children receive mental health care. We pair technology, and exceptional care to deliver high-quality personalized mental health support to families and children anywhere, anytime. Developed by Dr. Helen Egger, previously Head of Child Psychiatry at NYU Langone and Duke University, and the top minds in early childhood mental health, our programs empower families to get back to what matters the most as soon as possible. Little Otter helps parents better understand their child’s emotions and behaviors, providing personalized care plans and evidence-based therapy.

The Role: 

We are looking for team members who are mission driven and excited to actively participate in growing our offering. Our operations team is small where there’s an opportunity to have a large impact on the work we are doing and the decision making process. Our approach is to take a data-driven and evidence-based approach to providing high-quality mental health care to families and children and we are building the platform to enable it. This will be the first of its kind – a platform that focuses on providing a family-centric model to care and one that powers our providers to provide data-driven care. 

Salary: $170,000-$190,000 plus equity

*Exact compensation may vary based on skills, experience, and location.

Responsibilities

Clinical Operators

Quality Assurance:

  • Collaborate with the clinician lead to iterate upon and expand our novel QA system to ensure the highest standards of clinical support.
  • Implement measures for continuous improvement based on QA feedback and data analysis.

Clinical Onboarding:

  • Develop and execute comprehensive onboarding programs for clinical staff, ensuring a smooth transition into their roles.
  • Collaborate with departments to tailor onboarding experiences based on specific clinical roles.

Ongoing Training:

  • Establish and maintain ongoing training programs to enhance clinical skills, promote professional development, and ensure compliance with industry standards.
  • Leverage innovative training methodologies and technologies to deliver effective and engaging training sessions.

Credentialing:

  • Oversee the credentialing process, ensuring that clinical staff meet and maintain the necessary qualifications and certifications.
  • Collaborate with relevant stakeholders to streamline and optimize credentialing procedures.

People

Talent Acquisition & Recruiting:

  • Develop and implement talent acquisition strategies to attract top-tier clinical candidates.
  • Oversee the recruitment process, ensuring a positive candidate experience and timely hiring.

Human Resources:

  •  Develop and implement HR policies, procedures, and programs to attract, retain, and develop a diverse and high-performing clinical workforce.
  •  Lead HR initiatives, including performance management, employee relations, and succession planning.

Compliance & Risk Management:

  • Ensure compliance with all relevant employment laws and regulations.
  • Mitigate HR-related risks through effective policies, procedures, and training.

Employee Engagement:

  • Foster a positive and inclusive workplace culture that emphasizes employee engagement, satisfaction, and well-being.
  • Implement initiatives to enhance employee morale and promote a healthy work-life balance.

Leadership Development:   

  • Identify and nurture leadership talent within the organization through training, mentorship, and succession planning.
  • Implement programs to enhance leadership capabilities across all levels.

About You 

Strategic and experienced operator with prior experiences that include scaling clinical organizations and People (HR) functions related to operations.

  • 5+ years of relevant experience
  • Strong organizational, management, matrixed leadership, and interpersonal skills, as well as a passion for leading and developing teams
  • Ability to perform under minimal supervision with accountability for specific objectives, and work in a rapidly changing, ambiguous start-up environment
  • Passion for developing strategies to attract and retain talent
  • Prior experience working clinically or closely with clinicians

Little Otter Benefits & Perks

  • Medical, Dental, and Vision for you and your dependents
  • Coverage begins on your first day of employment
  • Health Flexible Spend Accounts (FSA)
  • Flexible PTO
  • We observe 11 Federal Holidays: New Year’s Day, Martin Luther King, Jr. Day, Presidents’ Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Indigenous Peoples’ Day, Veterans Day, Thanksgiving Day, and Christmas Day.
  • Parental leave: For any new child, 12 weeks of paid leave with an additional 4 weeks of unpaid leave. Can be taken anytime within the first year of the child being born/adopted/etc
  • Company provided laptop
  • $400 stipend to outfit your home office
  • Technology reimbursement – $50/month

About the Company

Early intervention is essential for lifelong health and wellness. Still, most families and children do not receive the mental health support they desperately need. Little Otter is a venture-backed startup reimagining how children and families receive mental health care. We bring technology, proprietary methods, and exceptional providers together to deliver high-quality mental health support directly to families and children anytime, anywhere. Little Otter’s assessments identify a family’s unique needs, providing a customized care plan that includes a mix of teletherapy and digital self-management tools. Parents receive personalized and judgment-free support that grows with their family over time. Little Otter is the first product of its kind that is sold directly to families. Our goal is to break down existing barriers to high-quality services and empower parents to help their kids when they need it the most.
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