Community Manager

Posted 3.4.24
Location
New York, NY

About Good Inside

Welcome to Good Inside—the science based and revolutionary, expert-guided subscription membership that takes the guesswork out of parenting, offering in-the-moment, actionable strategies that create short-term wins while helping parents build kids’ confidence & long-term resilience. Good Inside was created to be a parent’s true co-pilot in every single step of their parenting journey – giving them the resources and support they need to feel empowered, sturdier, connected, and hopeful. 

Fellow moms and clinical psychologists Dr. Becky Kennedy and Dr. Erica Belsky launched Good Inside in January 2021 after discovering that millions of parents around the globe were yearning for support along their parenting journey. Every parent seemed to know the parent they wanted to be, but no one knew how to get there. At Good Inside, we are determined to fill this gap. We believe that parenting is the most important, challenging, and ongoing job in the world—and that parents deserve resources and support. 

The Good Inside philosophy is based on the idea that all parents (and kids!) are doing the best they can with the resources they have available at that moment. Dr. Becky shares deep ideas about child development and psychology and translates them into actionable, concrete strategies and scripts that parents can use in their home right away. As we empower parents with more resources—from skills to knowledge to community—they feel better on the inside and do better on the outside. 

With a community of over 2 million parents around the globe, Good Inside is disrupting the parenting space, sharing ways of engaging with kids to deepen the parent-child connection, increase respect, set firmer boundaries, and improve behavior.

The Opportunity

Good Inside is looking for a Community Manager to develop relationships in our Good Inside Community on Circle, helping to facilitate more connection and intimacy within our private group as we scale. You’ll report to the Sr. Director of Community and you’ll be a critical part in making the Good Inside Community a great place to be for values-aligned parents. Along with the rest of the community team, you’re balancing the online community, events, and member queries with finesse, keeping everything running smoothly behind the scenes.

As our Community Manager, you’ll be responding to community members’ questions, connecting members to one another and to content within the library. Additionally, you’ll support the community team to maintain ongoing program initiatives. To accomplish this, you’ll work cross-functionally and as a partner to members of the community, product, content, and clinical teams. This is a hybrid role with three days a week in our Manhattan office and it’s required for our Community team members to check the community one weekend a month (~2-3 hours per day) and holidays as scheduled. 

What You’ll Be Responsible For

  • Support the daily management and engagement in the Good Inside Community and build genuine relationships
  • Nurture relationships with community members to support engagement and retention goals
  • Moving member posts to appropriate spaces

Identify trends inside the community that allows the team to determine new resources to develop

  • Ideate and own execution of community engagement programs that will drive higher engagement and retention of members
  • Monitor success of program and provide recommendations for future programming
  • Live support during virtual events – supporting with moderation in the chat, ensuring community safety, and providing resources to members in real-time
  • Be responsible for some virtual event production (in partnership with community team members) to promote events, monitor event attendance, and assess impact

About you:

  • A full understanding of communities’ functionality to come up with creative solutions for driving engagement
  • Have ad desire to learn our content and be to share resources to members in the community
  • 1-2 years in community management, customer support, or related work
  • Bachelor’s degree (or equivalent experience) in psychology, communications, digital media, or other related fields 
  • Love online community building. You’re fueled by connection: commenting, and networking virtually and a skill for communicating with empathy & compassion via text 
  • Care deeply about building community and is a natural dot-connector. You like connecting people with recommendations that will help them. 
  • You have active listening skills to provide empathetic support to community members, fostering an inclusive and supportive environment
  • Are an exceptional collaborator and knows how to work with cross-teams to achieve goals, and cares about helping others achieve their goals
  • Are an independent executor who can take ideas and directions and put it into action. You go above and beyond to creatively solve problems, answer questions, and advocate for members, earning their trust and loyalty
  • Value truthful, direct (and compassionate!) feedback, even when it can feel uncomfortable

What We Offer

  • Pay transparency range: $70,000 – $75,000  annually plus company equity
  • Generous benefits package including
    • Medical, Dental, Vision, Disability & Life Insurance
  • 3 weeks PTO, Sick Leave, 13 paid holidays
  • 2 “Quiet Weeks” per year, Self Care Fridays monthly during the Fall, Winter, and Spring, and Summer Fridays every Friday in the Summer
  • Flexible hybrid work environment
  • A team committed to empowering parents in order to change the way this generation of children are raised. 
  • A culture that balances hard work, self care, and open and honest communication – we live the Good Inside principles in our workplace from how we lead the company, to how we support employees personal growth, to how we always see the good inside each other.

Equal Employment Opportunity

Good Inside is an equal opportunity employer and as such, we do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by applicable laws.

We are dedicated to growing a diverse team of highly talented people. As much as we believe in focusing on the parent behind the parenting and the child behind the behavior, we believe in focusing on the person behind the job. We’re dedicated to building a workplace where we give each other the strategies, support, and space we each need to thrive—believing in and bringing out the good inside of everyone..

If you require any accommodations during the recruitment process, whether it be alternate forms of material, accessible meeting rooms, etc., please let us know and we will work with you to meet your needs.

For information about Good Inside’s privacy practices, see our Privacy PolicyCalifornia applicants, please also see our CA Applicant Privacy Notice.

 

The future of health and fitness, all in one newsletter.
Sign up to get the latest industry trends, news, and tech delivered straight to your inbox.

    No thanks.