Business Systems Manager

Posted 2.15.24
Location
Remote

Our mission: to power virtual-first care delivery while improving access to healthcare and enabling better healthcare outcomes through technology.

Healthie powers next generation healthcare delivery. We build infrastructure that all healthcare organizations need to perform virtual-first care. Between our EHR, scheduling, and patient engagement solutions, Healthie’s API-first approach makes it easy for organizations of every size to build, customize, and scale their business. We power thousands of organizations – ranging from small private practices, to digital health startups and  multi-billion-dollar healthcare companies. Leveraging Healthie, our customers deliver care to millions of patients, across the full spectrum of healthcare services – from preventative health & wellness to complex chronic care management. 

We believe that the future of healthcare delivery is virtual-first, longitudinal, and collaborative. 

Learn more at https://www.gethealthie.com/

Healthie is hiring a Go-to-Market Business Systems Manager to drive the effectiveness and efficiency of our customer-facing teams through the best use of technology. Responsible for our GTM data and tools with the end goal of creating efficiency across multiple teams. You should be excited about systems architecture and delivering an end-to-end tech stack that allows us to analyze data, inform strategy, and enable our GTM organization to be world-class.

Responsibilities: What you’ll be doing and held accountable for:

  • System Administration & Design: 
    • Administration of core GTM tech stack including Salesforce, Hubspot, Vitally, MIxpanel, and others, including a custom built integration with our Healthie platform.
    • Own system configurations (fields, workflows, point-to-point integrations between revenue systems) as well as vendor relationships.
    • Stay ahead of industry trends including tech releases and using the updates to promote optimized processes and solutions while maintaining cost efficiency, system stability, security and reliability.
  • Team Enablement 
    • Develop documentation and training programs to introduce new process and technical solutions that leverage functionality in our supported systems.
  • Reporting & Analytics
    • Create, establish, and monitor a best in class reporting infrastructure through Salesforce and other related reporting tools. This includes maintaining data integrity through data cleansing and deduplication.

Qualifications: What we expect from you:

  • You have a track record of success: 5+ years of relevant Systems Admin work experience
  • You know Salesforce: You’ve been a Salesforce Administrator and understand its configurations, data management, and integrations.
  • You build and execute on roadmaps: You know how to organize input from stakeholders to determine business objectives, and you can translate them to value-added system requirements and technology roadmaps.
  • You are proactive with solutioning: You are an expert in what the GTM team does on a daily basis and you can bring insights to determine ways to improve our revenue tech stack. 
  • Tools & Tech Experience: You have a strong knowledge of Apex, Visualforce, Lightning web components, Salesforce API, SQL, Salesforce Administrator and/or Developer certifications (e.g., Salesforce Certified Administrator, Salesforce Certified Platform Developer) preferred.
  • Strong interpersonal and leadership skills: You care about people – your colleagues, our customers, and everyone around you. People want to work for and with you. You lead with influence, not authority.
  • Exceptional communication skills, both written & verbal.
  • Grit: You have a bias towards execution. You maniacally focus on getting the job done, and nothing slows you down. 
  • Mission driven: You have a passion for healthcare and want to work at a place that cares deeply about helping to improve patient outcomes and experiences.
  • Embody Good Citizen Principles: You incorporate Healthie’s values (Respect, Reliability, Resilience) in your work.

Why you’ll love working at Healthie:

  • High caliber team: make an impact on something that truly helps people alongside an incredible, high performing team
  • Respectful culture: Egos get checked at the door! We take immense pride in self awareness and teamwork
  • Big mission: we’re expanding access to healthcare and enabling better outcomes through technology
  • Big market and big upside in sales: Our product has strong product-market fit in a huge market with strong demand
  • The challenge: make a big impact by joining a fast-growing team in its early stages of scaling
  • We care about diversity: diversity allows us to build an excellent patient experience. We are an equal opportunity employer and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

In addition to finding people who are truly excellent at what they do, we take our core values at Healthie seriously:

Respect: “Make improvements, not excuses. Seek respect, not attention.” We approach our work with a quiet-ego, open-mindedness, and gratitude. We collaborate with kindness and are respectful toward each other and the work we contribute. We embrace diversity of thought as an advantage and create space for differing perspectives and methods. We recognize that no one person is more important than another, no task is beneath us, and each person’s work is valuable to our success.

Resilience: “When the going gets tough, the tough gets going.” No matter the challenges or setbacks we face, we find a way to push forward with grit and determination to reach our goals. Together, we are unified in our mission and know no bounds.

Reliability: “With great power comes great responsibility.” Healthie builds business-critical, healthcare-critical software, and we take great care to both safeguard client information and ensure that our platform and team are able to handle anything that comes our way. We show up for our team, our customers, and our product with reliability. We say what we mean, and we do what we say.

 

Logistics

Location: Remote, United States

This is a full-time position.

U.S. work authorization is required, Healthie does not provide sponsorship.

The base salary for this role is $95,000- $120,000 per year + annual company bonus and benefits

The target salary range for this position is part of a competitive total rewards package. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.

Benefits

  • Competitive salaries
  • Stock options
  • Health insurance coverage (medical, dental, vision)
  • Life and disability coverages
  • FSA and HSA
  • Unlimited vacation time
  • 401(k) plan with company matching
  • Parental leave program
  • Learning & development stipends
  • Fitness membership budget
  • Co-working space budget
  • New work laptop
  • Home office equipment stipend
  • Nutritional coaching

Interview Process

Resume Review

  • Round 1: Preliminary Interview- 15 minutes (Director of Talent)
  • Round 2: Hiring Manager Interview- 30 minutes (Head of Revenue Operations)
  • Round 3: Technical Assessment – 45 minutes (Head of Revenue Operations)
  • Round 4: Group Round Interview- 45 minutes (Various Team Members)
  • Round 5: Executive Interview- 30 minutes (COO and CEO joint)

Reference Check

 

Healthie is an e-verify employer.

Healthie is committed to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to and will not be discriminated against based on age, race, gender, color, religion, national origin, sexual orientation, gender identity, veteran status, disability or any other protected category. We’re proud to be building a diverse and inclusive environment that encourages collaboration, creativity, and growth. Whatever your background, please apply if this is a role that would make you excited to come into work every day. 

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