Senior Executive Assistant to the CEO and Chief People Officer

Posted 3.15.24
Location
New York, NY

Our mission: to eliminate every barrier to mental health. 

Spring Health is a comprehensive mental health solution for employers and health plans. Unlike any other solution, we use clinically validated technology called Precision Mental Healthcare to pinpoint and deliver exactly what will work for each person  — whether that’s meditation, coaching, therapy, medication, and beyond. 

Today, Spring Health equips over 800 companies, from start-ups to multinational Fortune 500 corporations, as a leading and preferred mental health service. Companies like J.P. Morgan Chase & Co., Microsoft, J.B. Hunt, Bumble, and Instacart use the Spring Health platform to provide mental health services to thousands of their team members globally. We have raised over $370 million from prominent investors including Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership, our current valuation has reached $2.5 billion.

We are seeking an experienced and highly proactive Senior Executive Assistant to join our organization and provide comprehensive support to our CEO, Chief People Officer, and Chief of Staff. Reporting to our Chief of Staff, you will play a critical role in managing calendars, coordinating, attending and taking notes during meetings, sending out meeting follow-ups, and ensuring efficient communication within the organization. The ideal candidate will possess excellent organizational skills, a sense of urgency, and the ability to optimize these leader’s schedules to create more bandwidth for strategic activities.

This is an ideal position for an ambitious career Senior Executive Assistant who works well under pressure and senior management teams. In this capacity, the Senior EA will organize and coordinate external relations and may oversee special projects for the leaders they support. The Senior EA must be creative and enjoy working within an entrepreneurial and mission driven environment. The ideal individual will have the ability to exercise good judgment in a variety of situations, with exceptional written and verbal communication, administrative, and organizational skills.

Responsibilities:

Proactive Support:

  • Anticipate the leader’s needs and act proactively to address them, including preparing meeting materials, briefing documents, and agenda items in advance.
  • Monitor deadlines and follow up on action items, ensuring timely completion of tasks and facilitating effective decision-making.
  • Availability to be reached in and outside of regular working hours
  • Support the design and execution of the department All Hands meeting

Calendar Management:

  • Proactively manage the leader’s calendars, including scheduling, prioritizing appointments, and coordinating all internal and external meetings.
  • Work closely with the leaders to keep them well informed of upcoming commitments and responsibilities, following up appropriately. 
  • Act as a “barometer,” having a sense for the issues taking place in the environment and keeping leaders updated. 
  • Anticipate leader’s needs in advance of meetings, conferences, etc. and proactively identify ways to meet those needs
  • Optimize the leader’s schedule to create more time for strategic initiatives by efficiently managing conflicting priorities and minimizing time conflicts.

Communication and Correspondence:

  • Act as a liaison between the leaders and internal/external stakeholders, handling correspondence, emails, and phone calls with professionalism and confidentiality.
  • Provide a bridge for smooth communication between the leaders and internal departments; demonstrating leadership to maintain credibility, trust, and support with senior management staff.
  • Draft, proofread, and edit various business documents, including memos, reports, presentations, and emails, ensuring accuracy and clarity.

Travel and Logistics:

  • Arrange complex travel itineraries, including flights, accommodations, ground transportation, and visas, considering the leader’s preferences and optimizing travel efficiency.
  • Coordinate logistics for meetings, conferences, and events, both onsite and offsite, ensuring smooth execution and providing necessary support.

Information Management:

  • Organize and maintain confidential and sensitive information, documents, and files, ensuring easy accessibility and efficient retrieval.
  • Display discretion in handling highly confidential information on behalf of the leaders.
  • Conduct research, gather data, and prepare reports and presentations to support the leader’s decision-making process.

Personal Tasks for your Leader:

  • Perform delegated tasks for your leaders, such as maintaining their appointment calendar and handling day-to-day errands
  • Anticipate your leader’s personal needs while adeptly addressing unexpected situations

 

Requirements:

  • 10+ years of previous experience as an Executive Assistant supporting C-level executives or senior management. 
  • Ability to work from the NYC office 5 days a week and be able to coordinate with in-person and remote executives and team members 
  • Exceptional organizational skills with the ability to multitask and prioritize tasks in a fast-paced environment.
  • Practices discretion and confidentiality when handling sensitive information.
  • Proactive mindset and the ability to act with a sense of urgency, anticipating needs and taking proactive measures to support executives. 
  • Strong calendar management skills, adept at optimizing schedules and creating more bandwidth for strategic activities.
  • Excellent written and verbal communication skills, with the ability to interact professionally and confidently with stakeholders at all levels.
  • Proficiency and agility in computer skills, including Google suite (Docs, Sheets, Slides, Forms), database management, and online collaboration tools.
  • Strong attention to detail and accuracy, particularly in managing confidential information and preparing business documents.
  • Ability to maintain composure and work effectively under pressure, handling high-stakes situations with professionalism.
  • Flexibility and adaptability to changing priorities and demands, readily adjusting schedules and tasks as needed.

 

The target salary range for this position is $120,000 – $150,000, and is part of a competitive total rewards package including stock options, benefits, and incentive pay for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.

Don’t meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Spring Health we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we strongly encourage you to apply. You may be just the right candidate for this or other roles!

Ready to do the most impactful work of your life? Learn more about our values, how we work, and how hypergrowth meets impact at Spring Health: Our Values

Hypergrowth meets impact

What to expect working here:

  • You will be held accountable to an exceptionally high bar and impact
  • This may be the fastest work environment you will ever experience in terms of growth, decision-making, and time to impact
  • You will be empowered to set your own boundaries and asked to adapt them in critical moments when the company needs you
  • You will create processes & products that have never existed before
  • You will have very direct conversations and receive continuous feedback to push you to become the most thriving team member and performer you can be
  • Change is a constant here: your role, team, responsibilities, and success metrics will shift as the company grows

And…

  • You get to be surrounded by some of the brightest minds in the field  
  • You get to learn and grow at an extremely accelerated pace
  • You will experience transparency, integrity, &  humility from leadership 
  • You will be empowered to constantly challenge the status quo
  • You get the space to experiment & innovate
  • You get to make a transformational impact for the company, mental health, and for real human lives — and you will see that impact quickly
  • You will become more resourceful and resilient
  • You get to be part of a winning team that opens doors in the future

Benefits provided by Spring Health:

Your Total Health:

  • Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual One Medical account which is valued at $199/year per user. HSA and FSA plans available
  • Numerous yearly no-cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
  • 10 allocated sick days per year
  • Flexible paid time off in addition to 12 paid holidays throughout the year
  • Access to Gympass, an on-demand virtual benefit that provides wellbeing coaching, and budget management.
  • Sabbatical Leave: When you’re a Team Member at Spring Health and hit your four-year Springaversary, you’ll be awarded a four week, fully paid, sabbatical leave. 

You And Your family:

  • 4-4.5 months of fully paid parental leave
  • Spring Health provides team members and their families with sponsored access to Bright Horizons® child care, back-up care, and elder care.
  • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses

Supporting you financially through:

  • Our People team benchmarks all salaries using the Radford Global Compensation Database for technology and life sciences industries. Radford benchmarks salaries with 3,589 global firms, 6.5 million employees, and 98 countries across the globe. We do this to ensure all of our team members are paid equally and competitively.
  • On top of competitive and benchmarked salary, Spring Health offers incentive pay (based on role), and equity that begins vesting as we celebrate your first year with the company!
  • Employer sponsored 401(k) match of up to 2% after 90 days of employment

Creating a culture you can thrive in:

  • Flexible work arrangements: 66% of Spring Health team members work fully remote while 33% work in a hybrid model from our New York City offices
  • Focus Fridays: no meetings, no distractions, just time for you to get work done.
  • Focus Weeks: In Spring 2023, we held our first ever Focus Week, we canceled all non-essential meetings, minimized distractions, and you, our team members, to dive into the key work that gets chopped up or deprioritized during the regular day-to-day. We saw a 36% jump in the average energized score after those five days of flow state work and are finalizing a plan for quarterly Focus Weeks for team members.
  • Up to $1,000 Professional Development Reimbursement per calendar year.
  • $200 per year donation matching to support your favorite causes

Our privacy policy: https://springhealth.com/privacy-policy/

Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

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