Provider Enrollment Coordinator

Posted 4.16.24
Location
Remote

About us: 

Grow Therapy is on a mission to serve as the trusted partner for therapists growing their practice, and patients accessing high-quality care. Powered by technology, we are a three-sided marketplace that empowers providers, augments insurance payors, and serves patients. Following the mass increase in depression and anxiety, the need for accessibility is more important than ever. To make our vision for mental healthcare a reality, we’re building a team of entrepreneurs and mission-driven go-getters. Since launching in February 2021, we’ve empowered more than ten thousand therapists and hundreds of thousands of clients across the country and insurance landscape. We’ve raised more than $178mm of funding from Sequoia Capital, Transformation Capital, TCV, SignalFire, and others.

What You’ll Be Doing: 

We’re looking for a Provider Enrollment Intake Coordinator who is passionate about improving the landscape for mental healthcare.  You’ll play an active role within the Insurance Operations Department in getting our providers in-network with all contracted health plans. Responsibilities include:

  • Acting as Credentialing Department liaison for both internal and external stakeholders
    • Review and respond to all inbound Enrollment Support tickets via Hubspot and escalate to appropriate team members as necessary
    • Assist in identifying trends and creating response templates/resources based on inbound requests
    • Update various department-wide knowledge base articles to ensure accuracy as aligned with and directed by leadership
    • Collaborate with other Credentialing staff on monitoring Credentialing inbox and responding to requests as necessary
  • Assisting the Enrollment Team to ensure our providers are credentialed in a timely manner
    • Conduct follow-ups by phone, email or portal when prompted by Enrollment Specialists to ensure applications are staying on-track
    • Help minimize the number of Medicare and Medicaid application closures by partnering with Enrollment Specialists and/or Growth Team and conducting outreach to providers as necessary
    • Work closely with Enrollment Specialists to execute and monitor special projects
  • Assisting the Contracting Department as we onboard new payors.
    • Collaborate with Contracting Team staff members to complete credentialing applications for new contracts
  • Assist in generating weekly and monthly metrics as directed by leadership
    • Work closely with Enrollment Specialists to compile monthly payor health status updates
    • Generate weekly metrics reports for Credentialing Assistant staff members and share with leadership
  • Monitor inbound mail daily via online DocMgmt Cloud
    • Update provider records to reflect payor approval notifications
    • Categorize and assign notifications to Enrollment Specialists as necessary


Salary range: $63,000 – $76,000 

You’ll Be a Good Fit If:

  • You have functional knowledge of credentialing and enrollment and have at least one year experience.
  • You deliver quality results for well-defined tasks in a timely manner.
  • You have excellent communication skills.  You proactively communicate progress on individual tasks including timeline, context and priority levels and request help when needed.
  • You are accountable. You drive clarity on what’s needed to get something done, and you ensure deadlines are met.
  • You’re tech savvy in or you’re willing to learn HubSpot, Verifiable, Slack, and Excel if you don’t know how to use them already.
  • You’re mission-driven.  You strive to make a positive impact and embody Grow Therapy’s mission.
  • You’re comfortable working in a fast-paced, high growth environment.

If you don’t meet every single requirement, but are still interested in the job, please apply. Nobody checks every box, and Grow believes the perfect candidate is more than just a resume. 

Note: Please upload your resume in PDF format 

Benefits

  • The chance to drive impact within the mental healthcare landscape from day one
  • Comprehensive health insurance plans, including dental and vision
  • Our dedication to mental health guides our culture. Wellness benefits include (but are not limited to):
    • Flexible working hours and location (remote OR in-office, your choice!)
    • Generous PTO 
    • Company-wide winter break 
    • Mental health mornings (2 hours each week)
    • Team meditation
    • Wellness Stipend
    • In-office lunch and biweekly remote lunch on us! 
  • Continuous learning opportunities 
  • Competitive salary 
  • The opportunity to help build a rapidly scaling start-up organization by taking strong ownership of your work, mentorship, and our unbounded leadership opportunities 

#LI-REMOTE

Grow Therapy is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. 

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