Director of Community

Posted 6.7.24
Location
Remote

About us: 

Grow Therapy is on a mission to serve as the trusted partner for therapists growing their practice, and patients accessing high-quality care. Powered by technology, we are a three-sided marketplace that empowers providers, augments insurance payors, and serves patients. Following the mass increase in depression and anxiety, the need for accessibility is more important than ever. To make our vision for mental healthcare a reality, we’re building a team of entrepreneurs and mission-driven go-getters. Since launching in February 2021, we’ve empowered more than ten thousand therapists and hundreds of thousands of clients across the country and insurance landscape. We’ve raised more than $178mm of funding from Sequoia Capital, Transformation Capital, TCV, SignalFire, and others.

What You’ll Be Doing: 

We are looking for an experienced Community Director to come in and own, develop, and revamp our provider community at Grow Therapy. 

  • Own the online provider community experience after initial discovery, from engagement and connection, to further involvement across our organization 
  • Build the broader Community vision and our 2025 roadmap, including team budget, initiatives, team headcount and goals
  • Develop weekly, monthly and quarterly KPIs across broader Community initiatives and individuals on the team
  • Work closely with the research team to understand and put together a Provider user journey for how users want to interact and get involved with the Grow Therapy community
  • Understand goals, priorities, and challenges of other leaders/departments and leverage the Community for support and run our “Community Committee” meetings.
  • Build and map out a online community experience for our providers to discover, engage, and benefit from the Grow Community
  • Manage day-to-day operations of online engagement, creating playbooks on online engagement strategies that encourage our community to continue to share their stories, knowledge, and build connection
  • Measure the impact of your efforts through growth and adoption of the platform, sentiment, and engagement, continuously iterating to reach even more of our users

Salary range: $160,000-$220,000

You’ll Be a Good Fit If: 

  • 5+ years experience managing communities, ideally with 5k+ members and in a Tech startup environment
  • Experience building and owning KPIs, budgets, and hiring processes across a Community team
  • Demonstrated ability to manage digital community experiences including user groups, events, and knowledge-sharing portals
  • Able to create trust and credibility with customers, and successfully work with internal teams as a customer advocate, creating new capabilities and innovative ideas on how to support them
  • Excellent verbal and written communication skills. You should be comfortable preparing and sending materials, as well as training internal and external stakeholders
  • Ability to craft thought leadership articles with deep technical expertise
  • Strong project management skills including an ability to manage cross-functional deliverables in a fast-paced environment

 

Benefits

  • The chance to drive impact within the mental healthcare landscape from day one
  • Comprehensive health insurance plans, including dental and vision
  • Our dedication to mental health guides our culture. Wellness benefits include (but are not limited to):
    • Flexible working hours and location (remote OR in-office, your choice!)
    • Generous PTO 
    • Company-wide winter break 
    • Mental health mornings (2 hours each week)
    • Team meditation
    • Wellness Stipend
    • In-office lunch and biweekly remote lunch on us! 
  • Continuous learning opportunities 
  • Competitive salary 
  • The opportunity to help build a rapidly scaling start-up organization by taking strong ownership of your work, mentorship, and our unbounded leadership opportunities 

#LI-REMOTE

Grow Therapy is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. 

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