Senior Manager, Cloud and Hybrid Infrastructure Operations

Posted 3.21.24
North Vancouver, BC
Your Opportunity at ARC’TERYX:
This role is responsible for delivering an infrastructure platform to support a growing enterprise with an active group of developers, product owners, and technology-dependent departments, locally and remotely.  Working alongside the Support Operations and Application Operations Department, as well as in collaboration with security and development teams, this role will foster a culture of independently delivering on complex infrastructure projects, as well as helping others meet their project goals.
This role is based out of our North Vancouver office and is open to hybrid remote work. Candidates must be eligible to work in Canada.
Meet Your Future Team:
The infrastructure department is a key pillar of the IS Operations department. It is responsible for providing core connectivity, hosting, business continuity, and technology platforms for a wide audience ranging from experienced developers through to non-technical end users. Your team consists of technical infrastructure professionals in early and developed phases of their career.
If you were in the Senior Manager, Cloud and Hybrid Infrastructure Operations role now, here are some of the core activities you would be doing:
  • Collaborating with local resources and vendors to curate and cultivate our cloud environment into a secure service platform
  • Identifying and executing local and cloud-based projects that will bolster the capacity, durability, and versatility of our cloud environment
  • Fostering and Developing a consistent and capable Cloud DevOps pipeline with teamwork from cloud technicians and development partners
  • Selecting and implementing a new observability platform to serve infrastructure and adjacent departments to create a wholistic view of each solution’s health and performance
  • Working with local and remote teams to gain a high degree of familiarity with the services we currently host, as well as those provided to us by our international partners
  • Managing the department budget and drive annual and quarterly infrastructure budgeting tasks
  • Understanding and meeting our obligations to regulators around security, reporting, and business continuity
  • Working closely with the security group on security so that our SIEM can monitor all appropriate traffic and user activities. This role is responsible to ensure those are captured, and collaboratively ensures anomalies are followed up on
Here are some of the things you could be working on in the future:
  • Exploring options to make our systems less location dependent and pursue a truly global technology footprint
  • Leveraging new security tools to introduce zero-trust best principles for local and remote users to reduce attack surfaces and improve access governance
  • Identifying and implementing updated tools for system coordination, monitoring, and management so we can scale without increasing complexity
  • Empowering our logistics network and automation partners with the technology foundations required for a modern supply chain
  • Facilitating transformational change in our local distribution facilities with new standards of network availability and latency
  • Building billing and sustainability dashboards to ensure the impact of each team, solution, and initiative 
Are you our next Senior Manager, Cloud and Hybrid Infrastructure Operations?
  • You have 5+ years experience in managing infrastructure and cloud teams in mid-size businesses or enterprise environments, especially those with a cloud-first approach
  • You have strong people leadership skills, the ability to navigate interconnected demands on resources, and the ability to use and teach project management skills
  • You are able to communicate clearly and ensure that team members and senior leadership are given timely and relevant updates and context
  • You have experience leading infrastructure in a medium sized or enterprise organization
  • You are comfortable managing both on-premise conventional networks in spaces like offices, logistics environments,  and branch offices, as well as integrations and utilization of cloud environments such as AWS and Azure to deliver solutions from the best location.
  • You can effectively lead a range of technical professionals from junior roles to experienced engineers, and mentor them through the deployment of new workflows, systems, documentation, and environments
  • You can share principles of good design, robust foundations, and personal skills development to  accelerate their team’s delivery of modern environments
  • You have a knack for clear documentation, effective SOPs, and repeatable designs
  • You seek out points of failure and opportunities for redundancy and finds ways to address them through all phases of a system’s lifecycle
  • Your passion for your work is paralleled by your passion for getting outside and living it
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