Manager/Director of Operations, University Talent

Posted 3.1.24
Location
New York, NY

Why Charlie Health?

Young people across the nation are grappling with a mental health crisis characterized by escalating rates of depression, anxiety, trauma, substance use disorders, and suicide. Individuals who seek support are met by geographical and financial barriers, driving increased urgency for a new approach to behavioral health treatment.

At Charlie Health, our mission is to connect the world to life-saving mental health treatment. Our treatment programs combine curated peer groups, individual therapy, and family therapy into personalized, evidence-based treatment plans to provide long-term healing from home. By prioritizing connections among young people with shared mental health experiences and goals, Charlie Health fosters sustainable healing and achieves industry-leading clinical outcomes, with over 90% of our clients seeing improvement in their most severe mental health symptoms.

Every member of the Charlie Health team is fueled by an unwavering passion for our mission. If you share this commitment, we invite you to join us in making a tangible impact on the mental health landscape.

About the Role

Charlie Health is seeking a Manager/Director of Operations, University Talent that will play a key role in helping us scale Charlie Health’s workforce. The Manager/Director of Operations, University Talent will be responsible for building our presence among higher education institutions and their students through outreach and relationship building, potentially including partnerships, internships, clinical practicums, or other programs. Through these relationships, this individual will be responsible for building a scalable and repeatable pipeline of clinical talent, critical to serving the needs of our growing client base. Given the responsibilities of this role, candidates with consulting, operations, and project management backgrounds are strongly encouraged to apply.

Our team is comprised of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way.

Responsibilities

  • Research, compile, and regularly update a comprehensive database of top grad programs across the nation.
  • Cultivate relationships with key contacts including members of Career & Professional Development offices, department heads, professors.
  • Develop an annual calendar for campus recruitment events and career fairs, overseeing logistics, resource requirements, and budget assessments.
  • Strategize and execute a communications calendar for sustained university outreach efforts (e.g., email newsletters).
  • Develop innovative strategies to engage university faculty, student groups, and alumni, including initiatives like student ambassador programs, resume workshops, and speaking engagements that directly drive applicants to Charlie Health.
  • Expand and maintain our presence on university job boards via Handshake and other platforms. Highlight these opportunities prominently to ensure visibility among students, faculty, and alumni.
  • Create and distribute engaging collateral (e.g., one pagers) to support university relations initiatives.
  • Set and track hiring KPIs, tracking candidates down the funnel and evaluating core metrics to continually refine our strategies and tactics.
  • Over time, partner with cross-functional teams to evaluate and launch new programs such as internship programs, clinical practicum programs, and other development opportunities for current students.

Requirements

  • Bachelor’s degree in Business, Analytics, Finance, or similar analytical subject area
  • 5-10+ years of experience in an operationally intensive role (e.g. consulting, BizOps, etc.)
  • Ability to thrive in a fast-paced, high-growth startup environment
  • Demonstrated ability to communicate across teams and levels within an organization
  • Exceptional organization, project management, and attention to detail
  • Comfort soliciting and presenting to external stakeholders
  • Experience building out new policies and procedures to accelerate operational workflows
  • Fluency with Microsoft Excel strongly preferred
  • Work authorized in the United States and native or bilingual English proficiency
  • Able to work a hybrid schedule of 4 days/week in our NYC office and located within 75 minutes commuting distance of the office

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.

Additional Information

The expected pay for this role will be between $99,000 and $254,400 per year at the commencement of employment. However, pay will be determined on an individualized basis and will be impacted by location and years of experience. Further, pay is only part of the total compensation package, which, depending on the position, may include stock options and other Charlie Health-sponsored benefits. #LI-Hybrid

Our Values

  • Connection
    • Care deeply
      • We care personally about every single person in the Charlie Health ecosystem: our clients, providers, and team members alike.
    • Inspire hope
      • We inspire hope with every interaction, reminding our clients that we truly and unconditionally believe in them.
  • Congruence
    • Stay curious
      • We ask “why” five times before we’re satisfied with the answer. We don’t stick to the status quo; we challenge our assumptions and remain humble.
    • Heed the evidence
      • Above all, we’re results-oriented. When we find data that calls our original plan into question, we modify or pivot.
  • Commitment
    • Act with urgency
      • We work as swiftly as possible. The mental health crisis is relentless, and so are we.
    • Don’t give up
      • Our clients don’t give up and neither do we. Persistence is our superpower.

 

Please do not call our public clinical admissions line in regard to this or any other job posting.

Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.

Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.

At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.

Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.

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