Lead Account Manager

Posted 5.23.24
Location
Remote

Garner’s mission is to transform the healthcare economy, delivering high quality and affordable care for all. By helping employers restructure their healthcare benefit to provide clear incentives and data-driven insights, we direct employees to higher quality and lower cost healthcare providers. The result is that patients get better health outcomes while doctors are rewarded for practicing well, not performing more procedures. We are backed by top-tier venture capital firms, are growing rapidly and looking to expand our team.

We’re looking for a Lead Account Manager to own relationships with Garner’s large-market clients and brokers, and to ensure a seamless buyer and member experience. This role’s focus is relationship management, strategic account planning, understanding client needs, renewal and upsell execution and day-to-day client management. As the main point of contact for key client stakeholders, the Lead Account Manager has the ultimate goal of ensuring client happiness and renewal.

This position is fully remote.

Responsibilities Will Include:

  • Own specific book of business of client and broker relationships, including relationships, strategy, renewals and upsells.
  • Design and executive QBRs, utilize data to craft strong value stories to deliver on client goals and expectations.
  • Execute project management plans for new client onboarding and adoption of new product features or solutions.
  • Collaborate with product, sales, and member services teams to ensure that Garner’s enrollment and engagement goals are met.
  • Track client success KPIs, escalate areas of concern and mitigate risks through development and execution of action plans.
  • Communicate regularly with economic buyers and members to understand ongoing needs.
  • Develop client reports, meeting materials, and workshops as needed

The Ideal Candidate Has:

  • 5-10 years of account management experience in employer health benefits with experience working with large-market and/or Enterprise clients
  • An understanding of health insurance, plan design and cost containment strategies 
  • An ability to manage complex projects and achieve results against tight deadlines
  • A track record of building relationships with sophisticated external stakeholders, including brokers in the health and benefits space.
  • An ability to understand and work with healthcare data to craft a compelling value story 
  • A strong communicator who can clearly articulate a vision or strategy and inspire adoption and change
  • A desire to work in a rapidly evolving startup environment
  • A desire to be a part of our mission to improve the healthcare system
  • Self-starter who takes ownership and drives execution of key initiatives to serve the client and the business

The base salary range for this position is: $100,000 – $120,000 annually. This position is also bonus eligible. Compensation for this role will depend on a variety of factors including qualifications, skills and applicable laws. In addition to base compensation this role is eligible to participate in our equity incentive and competitive benefits plans.

 
Garner Health is proud to be an Equal Employment Opportunity employer and values diversity in the workplace. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.
 
Garner Health is committed to providing accommodations for qualified individuals with disabilities in our recruiting process. If you need assistance or an accommodation due to a disability, you may contact us at talent@getgarner.com. 
 
Beware of job scam fraudsters! Our recruiters use getgarner.com email addresses exclusively. We do not post open roles on Indeed, conduct interviews via text, instant message, or Teams and we do not ask candidates to download software, purchase equipment through us, or to provide sensitive information such as bank account or social security numbers. If you have been contacted by someone claiming to be a Garner recruiter or hiring manager from a different domain about a job offer, please report it as potential job fraud to law enforcement here and to candidateprotection@getgarner.com
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