Senior Associate, Revenue Operations

Posted 12.19.23
Location
Remote

Headway’s mission is a big one – to build a new mental health care system everyone can access. We’ve built technology that helps people find great therapists with the first software-enabled national network of providers accepting insurance. 

1 in 4 people in the US have a treatable mental health condition, but the majority of providers don’t accept insurance, making therapy too expensive for most people. Headway is building a new mental healthcare system that everyone can access by making it easy for therapists to take insurance and scale their practice. 

Headway was founded in 2019 – since then, we’ve grown into a diverse, national network of over 25,000 mental healthcare providers across all 50 states who run their practice on our software. We’re a Series C company with over $225m in funding from a16z (Andreessen Horowitz), Accel, GV (formerly Google Ventures), Spark Capital, Thrive Capital, and Health Care Service Corporation.

We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.

Headway is on a mission to rebuild America’s mental health system. 

As an early joiner on Headway’s Revenue Operations org, you’ll have the unique opportunity to build and shape an operational function directly responsible for unlocking Headway’s growth to drive provider activation, retention, and share of wallet through process design and optimization.

As Headway scales to deliver high quality behavioral healthcare for millions of people across the country, the complexity of the operational landscape within which we operate has also increased exponentially. To this end, in our journey to build next generation healthcare growth infrastructure, we’re seeking a strong operator to help grow and shape a truly mission-critical function responsible for scaling Headway’s growth processes.

This is a career growth opportunity that will enable you to be a driving force in maximizing operational efficiency within one of America’s fastest growing startups. 

What you’ll do at Headway

  • Design and build foundations for a variety of 0-1 initiatives within the Revenue Operations function (pillar: processes)
  • Drive the build, execution, monitoring & ongoing improvement of scalable processes that enable us to deliver on core business challenges.
  • Lead cross-functional efforts with other revenue operations pillars (strategy and systems), growth functions (marketing, sales, customer success, enablement), and departments (including operations, payer, product/ENG) to drive core growth processes and achieve team OKRs.

You’ll be great for this role if you:

  • 3-4+ years of experience in operations (preferably revenue operations) in high-growth startups.
  • You have experience designing and owning critical business processes
  • You have experience working x-functionally with business unit leaders (e.g. sales, customer success, marketing) & other revenue operations leaders (pillars: systems, strategy)
  • You are a self-starter, with the ability to distill complex problems into simple solutions. 
  • You are highly data-driven. Can drive complex analyses and translate into key actionable insights, projects and OKRs.
  • You are a systems thinker, inclined to solve problems with product and automation. Experience with Salesforce is a strong plus. 
  • You thrive at operating in a hyper growth startup, remaining flexible and willing to adjust course when needed.

Compensation and Benefits:

  • Salary information is based on a single salary target per role and is differentiated based on geographic location (Group A, B, or C)
    • Group A: $105,000
    • Group B: $94,500
    • Group C: $84,000
    • Examples of cities located in each Compensation Grouping:
      • Group A = NYC/Tri-State Area, SF/Bay Area, LA Area, Seattle, Boston, Austin, and San Diego
      • Group B = Chicago, Miami, Denver, Washington DC, Philadelphia, Atlanta, Minneapolis, Nashville, Sacramento, Phoenix, and Portland
      • Group C = All remaining cities
    • Other compensation includes: discretionary bonuses
  • Benefits offered include:
    • Equity compensation
    • Medical, Dental, and Vision coverage
    • HSA / FSA
    • 401K
    • Work-from-Home Stipend
    • Therapy Reimbursement
    • 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
    • Unlimited PTO
    • Employee Assistance Program (EAP)
    • Training and professional development

We believe a team’s strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience.

Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please contact talent@findheadway.com

Headway employees work remotely across the US, with the option to work from offices in New York City and (coming soon!) San Francisco. Headway participates in E-Verify. To learn more, click here.

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