Director of Sales Operations

Posted 3.1.24
New York, NY

Why Charlie Health?

Young people across the nation are grappling with a mental health crisis characterized by escalating rates of depression, anxiety, trauma, substance use disorders, and suicide. Individuals who seek support are met by geographical and financial barriers, driving increased urgency for a new approach to behavioral health treatment.

At Charlie Health, our mission is to connect the world to life-saving mental health treatment. Our treatment programs combine curated peer groups, individual therapy, and family therapy into personalized, evidence-based treatment plans to provide long-term healing from home. By prioritizing connections among young people with shared mental health experiences and goals, Charlie Health fosters sustainable healing and achieves industry-leading clinical outcomes, with over 90% of our clients seeing improvement in their most severe mental health symptoms.

Every member of the Charlie Health team is fueled by an unwavering passion for our mission. If you share this commitment, we invite you to join us in making a tangible impact on the mental health landscape.

About this role

The Director of Sales Operations will lead the Sales Operations team at Charlie Health. As the Director of Sales Operations, you will play a critical role in driving efficiencies and improving our Go-to-Market strategy for our Clinical Outreach team. The ideal candidate will play a crucial role in optimizing our sales processes, driving efficiency, and ensuring the overall success of our Clinical Outreach team.

Our team is composed of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way.


  • Sales Operations Leadership:
    • Lead and manage the Sales Operations team, providing guidance and support to enhance team performance
    • Collaborate with Clinical Outreach leadership to develop and implement strategic initiatives that align with overall business objectives
  • Data Analysis and Reporting:
    • Leverage customer acquisition data to evaluate our go-to-market strategies and improve efficiency and effectiveness of our Clinical Outreach team
    • Constantly monitor and re-evaluate rep ramp schedules, minimum performance expectations and market specific targets to normalize performance across the Outreach team
    • Partner with Clinical Outreach leadership to implement best practices to enhance lead / opportunity creation and conversion by leverage rep-level performance data
    • Develop and maintain analytics, dashboards and reporting systems to track KPIs for our Go-to-Market function
  • Sales Forecasting and Strategic Planning:
    • Drive the creation of new initiatives for the Clinical Outreach team aimed at improving overall rep productivity or driving down customer acquisition cost
    • Develop frameworks to pilot new strategies and evaluate their efficacy
    • Lead the implementation of new initiatives to optimize sales operations
    • Monitor and report on the return on investment (ROI) from implemented initiatives.
    • Partner with the Growth Strategy and Finance teams to develop accurate admission forecasts and plans 
    • Partner with leaders across the organization to set Outreach targets and goals based on market trends and company objectives
  • Sales Technology Management:
    • Research latest sales enablement technologies and develop business cases for leveraging new software / technology
    • Oversee the implementation and optimization of sales technologies and tools to support the sales team
  • Cross-Functional Collaboration:
    • Collaborate with other departments, including Marketing, Finance, and Clinical Operations, to ensure alignment and cohesion in overall business strategies
    • Foster strong communication channels between Clinical Outreach / Sales Operations and other relevant teams to enhance collaboration


  • Bachelors degree in Business, Finance, Economics or similar analytical subject area
  • 5-7+ years of relevant Sales Operations work experience with field and/or outbound sales reps, preferably within tech or healthcare industry
  • Experience in scaling a high-performing sales team to at least 150+ individual contributors, including remote and geographically dispersed members
  • Experience managing and leading teams towards delivery deadlines
  • Successful track record hiring, building, and managing a team at a rapidly scaling company
  • Experience with Salesforce is required; experience with SQL and Tableau are a plus
  • Passion for healthcare services
  • Highly analytical, with an ability to construct data-driven recommendations
  • Exceptional communication, interpersonal, listening and relationship-building skills
  • Microsoft Office proficiency—Word, PowerPoint, Excel
  • Resourceful with a natural ability to problem solve
  • Proactive self-started and natural multitasker
  • Meticulous attention to detail


Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.

Additional Information

The total target cash compensation for this role will be between $148,500 and $251,850 per year at the commencement of employment. However, pay will be determined on an individualized basis and will be impacted by location and number of years of experience. Further, cash compensation is only part of the total compensation package, which, depending on the position, may include stock options and other Charlie Health-sponsored benefits. #LI-HYBRID

Our Values

  • Connection
    • Care deeply
      • We care personally about every single person in the Charlie Health ecosystem: our clients, providers, and team members alike.
    • Inspire hope
      • We inspire hope with every interaction, reminding our clients that we truly and unconditionally believe in them.
  • Congruence
    • Stay curious
      • We ask “why” five times before we’re satisfied with the answer. We don’t stick to the status quo; we challenge our assumptions and remain humble.
    • Heed the evidence
      • Above all, we’re results-oriented. When we find data that calls our original plan into question, we modify or pivot.
  • Commitment
    • Act with urgency
      • We work as swiftly as possible. The mental health crisis is relentless, and so are we.
    • Don’t give up
      • Our clients don’t give up and neither do we. Persistence is our superpower.


Please do not call our public clinical admissions line in regard to this or any other job posting.

Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from email addresses. Legitimate emails will never originate from,, or other commercial email services.

Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.

At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.

Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.

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