Director of Product

Posted 3.14.24
Location
New York, NY

Why Charlie Health?

Young people across the nation are grappling with a mental health crisis characterized by escalating rates of depression, anxiety, trauma, substance use disorders, and suicide. Individuals who seek support are met by geographical and financial barriers, driving increased urgency for a new approach to behavioral health treatment.

At Charlie Health, our mission is to connect the world to life-saving mental health treatment. Our treatment programs combine curated peer groups, individual therapy, and family therapy into personalized, evidence-based treatment plans to provide long-term healing from home. By prioritizing connections among young people with shared mental health experiences and goals, Charlie Health fosters sustainable healing and achieves industry-leading clinical outcomes, with over 90% of our clients seeing improvement in their most severe mental health symptoms.

Every member of the Charlie Health team is fueled by an unwavering passion for our mission. If you share this commitment, we invite you to join us in making a tangible impact on the mental health landscape.

About the Role

This role is a rare chance to help shape the product roadmap for one of the fastest growing startups in the healthcare industry. As a Director of Product at Charlie Health, you will manage members of the product team and end-user research functions. You will be responsible for collaborating cross-functionally with every team across the organization, identifying and executing on opportunities to leverage product solutions to optimize our care delivery/client experience and processes, enable more efficient scaling of our clinical operations, and support our commitment to driving better clinical outcomes.

The Product org will be responsible for building scalable solutions that deliver value to our end users including patients, families, clinicians, and internal admin; these solutions are fundamental to our mission of reducing youth suicide. You will own the progression of the product roadmap, help to develop frameworks to prioritize and measure ROI for each item on the roadmap and manage a team toward shipping features on time. You will have the opportunity to be a key stakeholder in the evolution and execution of the Charlie Health tech platform that will support the entire organization and patient journey, from admission through discharge.

Our team is comprised of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way.

Responsibilities

  • Help lead development of product roadmap and frameworks to prioritize and measure ROI for each item on the roadmap, and allocate resources based on priority of features on roadmap
  • Partner with Chief Clinical Officer to identify new product solutions to improve patient and clinician experience and drive clinical outcomes (e.g., user portals, AI/ML for patient / clinician matching)
  • Collaborate with Clinical Operations teams to define, design, and launch new tools and features that deliver value to our end users (patients, families, clinicians, internal admin, etc.)
  • Work closely with co-founders/CFO on company-wide headcount planning and budgeting by identifying opportunities for Product to deliver efficiencies in operating model (e.g., automate manual processes)
  • Partner with leaders on the Engineering team to identify opportunities to aggressively increase product development velocity
  • Work with your team to constantly conduct client and clinician user research and collect feedback to identify key pain points and improve product
  • Help define Charlie Health’s long term strategy and annual goals based on user research conducted
  • Define the right metrics to inform prioritization of the product roadmap and to measure success and outcomes of the product and features you ship
  • Develop product milestones, lead sprints and write technical product requirement documents
  • Support teams across the org on buy, build, and partner analyses by developing technical requirements / business case and evaluating trade offs for each option
  • Evaluate third party software and point solutions to determine whether solution meets requirements of the business and will integrate with broader Charlie Health tech stack

Requirements

  • NYC-based, work from office 4 days per week and located within 75 minutes’ commuting distance of the office
  • 10+ years of experience in Eng. or Product roles 
  • 3+ years of experience managing PMs at a venture-backed or public company in one of the following sectors: digital marketplaces/aggregators, SaaS, digital health, fintech, and/or operationally oriented product environments
  • Experience with upholding high talent bar for recruiting, building, and retaining high functioning PM teams by investing in learning and development of team members
  • A learning mindset
  • Bias toward shipping product while maintaining high standards for quality of products being shipped
  • Experience aligning business objectives with prioritization of product strategy and process (e.g., building product to improve patient NPS or identifying opportunities to reduce operating costs by introducing product to automate and/or reduce time to complete workflows)
  • Track record of delivering new product innovation (rather than incremental improvements / focused on maintenance)
  • Leader of high integrity, intellect, and character who can manage an exceptional team capable of understanding the needs of Charlie Health’s users to enable better business outcomes 
  • Bachelor’s degree

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.

Additional Information

The expected pay for this role will be between $176,000 and $275,000 per year at the commencement of employment. However, pay will be determined on an individualized basis and will be impacted by location and years of experience. Further, pay is only part of the total compensation package, which, depending on the position, may include stock options and other Charlie Health-sponsored benefits. #LI-HYBRID

 

Our Values

  • Connection
    • Care deeply
      • We care personally about every single person in the Charlie Health ecosystem: our clients, providers, and team members alike.
    • Inspire hope
      • We inspire hope with every interaction, reminding our clients that we truly and unconditionally believe in them.
  • Congruence
    • Stay curious
      • We ask “why” five times before we’re satisfied with the answer. We don’t stick to the status quo; we challenge our assumptions and remain humble.
    • Heed the evidence
      • Above all, we’re results-oriented. When we find data that calls our original plan into question, we modify or pivot.
  • Commitment
    • Act with urgency
      • We work as swiftly as possible. The mental health crisis is relentless, and so are we.
    • Don’t give up
      • Our clients don’t give up and neither do we. Persistence is our superpower.

 

Please do not call our public clinical admissions line in regard to this or any other job posting.

Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.

Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.

At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.

Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.

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