Sr. IT Manager

Posted 2.27.24
Location
Remote

ABOUT US

OLIPOP was founded in 2017 by Ben Goodwin and David Lester. Ben and David have been working together for nearly a decade to find accessible solutions to bring the benefits of digestive health to as many consumers as possible.  OLIPOP is a deliciously refreshing tonic that is crafted with prebiotics, botanicals, and natural plant fiber to support your microbiome and benefit digestive health. We’re on a mission to provide an affordable, delicious alternative to soda that delivers leading-edge health benefits to mainstream consumers.

OUR TEAM

At Olipop our values lead the way we create our products, engage with each other, and interact with our community. While we’re invested in our product, we’re equally invested in personal development. We’re tightly knit, we’re genuine and we’re always pushing the envelope to do a better job than we did the day before. Our team is also fully remote, requiring us to be resourceful, creative and collaborative to support our fast-moving business.

To best serve our diverse community of customers, we also seek to recruit and include people with a diversity of abilities, backgrounds, and cultures.

WHAT YOU’LL NEED

Working at a start-up can be as much a personal journey as it is a professional one. To succeed at a company like Olipop, you must be comfortable with failing, learning, and adapting. You need to be curious, optimistic, and able to find a way when it seems impossible. You must be confident enough to express your ideas but humble and open to learning from your experiences and from others. If this is the approach you take to life, then we’d love to hear from you.

RESPONSIBILITIES

  • Collaborate with our leadership team and outside vendors to establish, measure, and define IT goals and maintain an IT roadmap.
  • Define and lead the implementation of company procedures, controls and policies. 
  • Set standards for the organization and oversee acquiring, implementing, and operating hardware, software and storage.
  • Manage IT system upgrades, maintenance, new installations and migrations, and establish timeframes for major IT initiatives. 
  • Establish a security policy and implement procedures and controls that protect company information and resources.
  • Facilitate IT security audits or investigations and oversee implementation of any improvements.
  • Establish and maintain backup procedures for all systems to ensure protection from loss of data and ensure backups are carried out in accordance with company policy.
  • Provide support to our remote team to resolve technical challenges, and design training programs and opportunities for team training and skills advancement.
  • Continually develop and evaluate new technologies and tools for the company.
  • Provide a cost/benefit analysis for technology spending and initiatives to our Leadership team through clear and consistent communication. Manage and report on allocation of IT budget.
  • Serve as the point of contact for IT vendor management.
  • Partner with Human Resources and local office administration to handle confidential matters.
  • Develop the overall IT strategy (i.e. asset management, computer and information systems, security, communication systems, etc.).
  • Develop, implement, and evaluate IT projects in line with the organizational strategy and objectives.
  • Manage and oversee all stages of the development lifecycle for new and existing projects while working to deliver them on schedule and on budget.
  • Liaison with cross-functional departments to identify business and technology needs.
  • Monitor and report on IT service and system performance and identify and implement any corrective actions as necessary.
  • Ensure issues reported by employees are resolved in a timely manner.
  • Plan and manage the growth of in-office technology (including networking, teleconferencing, A/V, intranet, and other systems).

QUALIFICATIONS: 

  • 8+ years of experience managing and leading IT operations including supervising technology team members and vendors, managing key information technology projects, and overseeing data and reporting infrastructure. Preferably within cloud-centric, highly collaborative, remote environments. 
  • Excellent working knowledge of computer systems, security, networking, systems administration, asset management and data storage systems- including but not limited to: Apple laptops and related technologies, Google Workspace, and Microsoft Office applications. Working knowledge of Netsuite and Shopify is preferred. 
  • Strong troubleshooting, analytical and problem solving skills.
  • Ability to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organization.
  • Ability to manage a budget and exercise fiscal responsibility.
  • Ability to quickly assess work for areas of risk, identify gaps and recommend areas for improvement.
  • Experience communicating, escalating, and providing solutions to senior leadership, while balancing business expectations.
  • Bachelor’s degree in IT, Computer Science, and/or a related field.
  • Ability to develop strong partnerships with internal stakeholders, external vendors and contractors.
  • Experience in vendor and managed service selection and relationship management.
  • Significant experience managing all phases of the development lifecycle.
  • Experience in being scrappy to bring capabilities as they make sense for business.

 

REPORTING TO: Chief Financial Officer

 

COMPENSATION: $130,000-$140,000 base salary + bonus

We are proud to be an Equal Opportunity/Affirmative Action Employer.  Olipop does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. Applicants and employees are protected from discrimination under Federal law. For more information, please see EEO is the Law.

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