Senior Manager, Provider Operations

Posted 4.1.24
Location
Remote

About us:

Parsley Health is a digital health company with a mission to transform the health of everyone, everywhere with the world’s best possible medicine. Today, Parsley Health is the nation’s largest health care company helping people suffering from chronic conditions find relief with root cause resolution medicine. Our work is inspired by our members’ journeys and our actions are focused on impact and results.

The opportunity:

The Senior Manager will oversee and manage clinical capacity as well as optimize licensing and credentialing in consideration of demand drivers and growth strategy. This role will use analytical rigor to balance strategic and operational priorities, maintaining and scaling our practitioner network to meet  – and anticipate  – demand for clinical services. A core responsibility of this role will lead day to day capacity and provider operations and provide real time, retrospective, and prospective insights into capacity and utilization. 

In addition, this role will take  lead in owning select projects that both tie to our Annual Operating Plan, and respond to needs driven by new agreements with clients. Own in this context means end-to-end: from discovery to post-launch retrospective. 

This role will directly manage capacity management, scheduling and licensing and credentialing staff members and closely collaborate with Parsley’s Clinical Leadership, Data, Finance, People & Culture, Product, and Growth teams.

What you’ll do:

  • Leads clinical capacity management and operational efforts, including availability assessment, capacity forecasting and optimization for all Clinical staff.
  • Manages Capacity Management and Provider Operations team by establishing clear goals and expectations, tracking progress against goals, ensuring timely feedback and addressing performance problems and issues promptly in alignment with our values. 
  • Advises Medical Director, People & Culture, and Finance as to Clinical Staffing needs, and mix (Tiering,1099), as well as optimal national-level state licensing mix
  • Develops and executes workforce planning strategy and oversees staff managing clinical schedules.
  • Establish and deliver reports on an regular cadence to the Executive team regarding utilization and capacity metrics
  • Designs and maintains rigorous analysis practices using business intelligence methods and approaches while maintaining data integrity. Typical areas of analysis include: Clinician staffing mix, capacity thresholds, forecasting, national licensure levels, panel status (open/close), credentialing, and provider template optimization.
  • Works cross-functionally with clinical leadership, finance, sales, product, and growth to understand key drivers and inputs of Capacity.
  • Establishes key performance indicators (KPIs) and metrics to manage capacity and wait time SLAs. 
  • Closely monitors capacity coverage gaps and makes data driven recommendations based on defined Service Level Agreements. 
  • Manages staff overseeing clinical licensing, including record maintenance, information compilation, and submission of the necessary forms in order to obtain and maintain clinical licensing. Ensures the timely submission of materials to state agencies in order to obtain licenses promptly and efficiently.
  • Manage administrative work and projects relating to the organization’s entity structure (PCs and MSO). 

What you’ll need:

  • 6+ years of experience in distributed healthcare operations and business process design/execution within a high-growth startup or healthcare environment and/or consulting
  • Demonstrated ability to effectively lead 1 or more direct reports to drive business outcomes
  • Expertise in clinical capacity and demand planning / workforce planning
  • Strong quantitative analytics experience with Excel/Google Sheets fluency
  • Adept use of Business Intelligence tools, such as Looker and Tableau  
  • Strong, clear verbal and written communicator who can alter as needed between Engineering/Data, Vendor, and Executive / C-levels of style, detail and pacing. 
  • Comfortable challenging assumptions, questioning data and diving into quantitative solutioning. 
  • Ability to manage high-stakes, cross-functional projects
  • Demonstrated ability to manage and document complex operational processes
  • Resourceful, fearless self-starter with a bias towards action and efficiency
  • Trusted, team player looking to drive success in a fast-paced, start-up environment

Benefits and Compensation:

  • Equity Stake
  • 401(k) + Employer Matching program
  • Remote-first with the option to work from one of our centers in NYC or LA
  • Complimentary Parsley Health Complete Care membership
  • Subsidized Medical, Dental, and Vision insurance plan options
  • Generous 4+ weeks of paid time off
  • Annual professional development stipend

Parsley Health is committed to providing an equitable, fair and transparent compensation program for all employees.

The starting salary for this role is between $123,250 – $135,000, depending on skills and experience. We take a geo-neutral approach to compensation within the US, meaning that we pay based on job function and level, not location.

Individual compensation decisions are based on a number of factors, including experience level, skillset, and balancing internal equity relative to peers at the company. We expect the majority of the candidates who are offered roles at our company to fall healthily throughout the range based on these factors. We recognize that the person we hire may be less experienced (or more senior) than this job description as posted. If that ends up being the case, the updated salary range will be communicated with candidates during the process.


At Parsley Health we believe in celebrating everything that makes us human and are proud to be an equal opportunity workplace. We embrace diversity and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better we can serve our members. 


Important note:

In light of recent increase in hiring scams, if you’re selected to move onto the next phase of our hiring process, a member of our Talent Acquisition team will reach out to you directly from an @parsleyhealth.com email address to guide you through our interview process. 

    Please note: 

  • We will never communicate with you via Microsoft Teams
  • We will never ask for your bank account information at any point during the recruitment process, nor will we send you a check (electronic or physical) to purchase home office equipment

We look forward to connecting!

#LI-Remote

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