Director of Operations

Posted 5.10.24
Location
Miami, FL

We appreciate your interest in employment with Barry’s! Barry’s is committed to a policy of equal employment opportunity, and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Applicants with disabilities who need assistance with the application process may be entitled to a reasonable accommodation in accordance with applicable law. If you need assistance in completing this application or with the application process because of a disability, please contact the People and Culture Department (people@barrys.com or 323-673-0222).

The Director of Operations is an inspiring leader who supports the studios through building brand awareness, driving strategy, delivering on business results, and hiring, coaching, and developing strong studio leaders. The Director of Operations ensures that Barry’s culture and core values are followed and that each studio provides exceptional client experience through ongoing support and training. The Director of Operations is accountable for all aspects of studio performance.

Key Responsibilities

Leadership and People Management

  • Create and foster a respectful and inclusive team environment and culture by welcoming and celebrating differences to ensure a positive and engaging experience for team members and clients
  • Build a strong and diverse team that includes team members with various experiences, backgrounds, and skillset to drive studio performance
  • Manage and grow General Managers through regular check-in conversations, ongoing performance documentation, and business goal setting
  • Support learning and development consistently and equitably by providing feedback, coaching, mentoring, and career path guidance
  • Enable General Managers to drive studio operations in line with Barry’s priorities by providing them with the information, tools, resources, and support they need
  • Lead and coach studios in assigned markets on Barry’s mission, vision and values, setting the example for every employee’s behavior
  • Lead talent planning/pipeline needs and recruitment strategy for studios in assigned markets
  • Develop or support a strategy for studios in assigned markets to close identified performance gaps
  • Hold General Managers accountable for managing and developing their in-studio teams
  • Establish supportive and productive relationships with all team members, focusing on personal and professional development
  • Collaborate with General Managers and their teams to support operations and ensure studios align with company-wide operational priorities through regular communication and studio visits. Up to 60-70% travel is required to offer hands on management of the assigned portfolio
  • Collaborate with cross-functional partners to accomplish projects and initiatives
    • Partner with the S/VP of Operations and the People and Culture team on personnel issues that arise
    • Partner with the Facilities Team to maintain studios, facilities, treadmills, and bikes to premium brand standard
    • Partner with the Development team on any capital expenditure projects and renovations as needed

Talent Partnership 

  • Partner with the talent team to cultivate strong working relationships between management and instructors
  • Maintain strong relationships with Talent teams on performance management of talent related to current business results, and future goals by studio and region
  • Engage in clear and consistent communication with the Talent team on behalf of operations. Partner to align with operational and performance expectations and identify opportunities
  • Manage operational execution (policy & procedure) and ensure that Talent policies and practices are being followed within the region

Performance and Optimization

  • Partner with the S/VP of Operations, Talent and Finance team to audit the performance of studios monthly, and collaborate to drive improvement where needed
  • Partner with the S/VP of Operations, Talent and Finance team to oversee the schedule for the region, and hold managers accountable to KPIs
  • Partner cross functionally to review performance of the portfolio across studios and functions, and implement needed changes and solutions as they arise
  • Help managers solve problems related to staff schedules
  • Leverage systems, process and data to make informed business decisions and drive consistent studio performance and client experience
    • Provide insights and feedback on needed changes, and look for optimization where possible

New Studio Openings

  • Assist with the opening of new studios in the region and nationally as needed, including recruiting, training, set up, and quality control post open

Company Culture

  • Work to uphold Barry’s community and culture standards, and live the company mission, vision, and values daily
  • Represent the Barry’s brand within the region and the local fitness community
  • Lead studio teams in participating in and enhancing the community within the region

Qualifications

  • Bachelor’s degree or the equivalent work experience. 
  • 5+ years experience in multi-unit operations and management; experience in the hospitality, retail, or food and beverage industries preferred.  
  • Strong communication, delegation, time management, and leadership skills. 
  • Experience developing, coaching, and mentoring diverse management teams.
  • Proven ability to multi-task and communicate across departments.
  • Strong negotiation, mediation, and problem-solving skills
  • Innovative thinking and creative mind; ability to think beyond the status quo with entrepreneurial motivation.
  • Exceptional attention to detail.
  • In depth knowledge of diverse business functions and principles (e.g. supply chain, finance, customer service, etc.).
  • Working knowledge of data analysis and performance/operation metrics.
  • Understanding of the fitness space and overall health and wellness industries.
  • Passion for the Barry’s brand. 

Barry’s is the Best Workout in the WorldTM®. Founded in West Hollywood in 1998, it’s the original strength and cardio interval fitness experience that provides an immersive, high-intensity, one-hour workout that’s as effective as it is fun. Our fitness classes alternate between working out with weights and running on a treadmill. Each day focuses on a different muscle group in order to achieve real results and to prevent injuries. Our program is designed to tone muscle and maximize fat loss, while spiking the metabolism for up to 48 hours following the class.

Please be aware that smoking is prohibited in all indoor areas of Barry’s studios and corporate offices.

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