Guided Group Facilitator

Posted 5.17.24
Location
Remote

We’re quite proud of our achievements…

350M+ downloads, 65M monthly users, #1 by installs in the iOS Health category, 4.9 stars on the App Store (3M+ reviews), backed by 7 VCs, annual revenue at 9 figures, and a valuation close to $1B.

We’re a growing, Series B funded HealthTech building the essential digital health partner of tomorrow to empower women, girls, and people who menstruate with the knowledge and support they need to stay well and live better.

Our cycle, ovulation and pregnancy tracking, educational content and anonymised community platform have been trusted for years by millions to help them feel more in control of their health every day.

We’re harnessing the power of data analytics and AI to build a smarter future, one where we all know our bodies better, with an aim to become the essential health partner to women worldwide. 

 

The Job

Medical and Scientific credibility is the foundation. It’s the core of who and what Flo is. 

As a group, these teams engage thought leaders and KOLs (120+ and counting!), establish research partnerships (Stanford University, Johns Hopkins University, Northwestern University, and others), help Developers design our intuitive AI tools, check our Medical Accuracy, and drive medical credibility across the whole platform.

This part-time, freelance contract role will support women who are either going through or considering their trying-to-conceive and pregnancy journeys. It will provide them with pre-created educational content and empathetic, supportive messages, which they need to make sure they’re getting vital answers as they make one of the biggest changes in their lives. 

It’s a pilot project providing medical expert-approved content plans for users preparing to have children, and as such, it offers a rewarding opportunity to give true impact on user’s lives, as well as the fun of learning, iteration, and adjustment to maximise the value of the programme.

With that in mind, we’re looking for someone who can proactively read into comments, questions, and feedback to find the underlying ‘why’ in what works and what doesn’t.

Please note: the time requirement is up to 20 hours per week, split over at least 5 days, potentially including a weekend day with flexibility of hours. There is potential for ad hoc overtime. This is a non-medical role and would not include providing individual medical advice. Any meetings or live sessions will be planned in EST. Current work is predominantly via the app so a smartphone supporting either iOS or Android operating system will be required. 

Contract length: 6 months with potential to extend

Your Experience

Must have:

  • At least 3 years experience facilitating online chat, courses, educational programs or similar;
  • High level of empathy and emotional intelligence to ensure effective support of people in their trying to conceive journey;
  • Good understanding of natural and assisted conception journeys;
  • An analytical mind to derive insights into user needs based on interactions.

Nice to have:

  • Experience guiding women through issues or journeys related to their health or trying to conceive;
  • Experience creating supportive content/copywriting;
  • Online “health coach/mentorship” experience;
  • Experience in user research or insight gathering, either from interviews or from social media listening.

What you’ll be doing

You’ll be responsible for:

  • Providing learning materials: Sharing pre-defined learning content to group members;
  • This role will include facilitating closed group chats asynchronously 90+% of the time and leading live group sessions in Zoom live, <10% of the time, weekday evening or weekend morning hours for EST
  • Providing learning materials: Sharing pre-defined learning content with group members.
  • Participating in the creation of pre-recorded content (e.g., short videos or audio messages)
  • Guiding discussions: Ensuring that group members stay focused on the topic and that all voices are heard
  • Motivation and support: Offering encouragement and strategies to help individuals achieve their health goals with predefined content
  • Conflict resolution: Handling disagreements or disputes that may arise during group discussions.
  • Keeping up momentum: Making sure the group conversations are flowing, jumping in to probe for more answers or adding existing content to the discussion to increase engagement
  • Accountability: Regularly checking in with group members about their progress and challenges.

You’ll be targeted on:

  • Ensure strong user engagement with content, challenges, and daily conversations;
  • Ensure that questions shared are answered effectively and efficiently with the support of our medical experts;
  • Set up, manage, and provide feedback on post-experience survey results, including satisfaction with facilitators, engagement, empathy, and responses.

#LI-JC1 #LI-Hybrid

Ranges may vary depending on your skills, competencies and experience.

Reward

People perform better when they’re happy, paid well, looked after and supported. 

On top of competitive salaries, Flo’s employees have access to:

  • A flexible working environment with the opportunity to come into the office and work from home
  • Company equity grants through Flo’s Employee Share Option Plan (ESOP)
  • Paid holiday and sick leave 
  • Fully paid female health and sick leave, in addition to holiday and regular sick leave
  • Workations – an opportunity to work abroad for two months a year
  • Six months paid maternity leave, and one months paid paternity leave (subject to qualifying conditions) inclusive of same-sex and adoptive parents
  • Career growth, progression, and learning development resources
  • Annual salary reviews
  • Unlimited free premium Flo subscriptions
  • A whole host of other benefits (health/pension/social schemes)

 

Our Culture

We’re problem solvers, we’re adaptable, we’re empathy driven and results led. 

People here like working in a fast-paced, multi-national, multi-cultural and ever changing environment. Everyone has an impact on a powerful mission, and is happy to roll their sleeves up to ideate solutions and put them in place. Being part of a  growing business means that sometimes it’s not easy and we work hard, but our mission is always at the forefront of what we do. 

Diversity, Equity and Inclusion

The strength of our workforce is in the diverse backgrounds of our employees, and Flo is committed to applying its equal opportunities policy at all stages of recruitment and selection. This means recruitment and selection of talent into Flo Health companies is only based on individual merit and qualifications directly related to professional competence. Shortlisting, interviewing, and selection will always be carried out without regard to gender identity or expression, sexual orientation, marital or civil partnership status, color, race, nationality, ethnic or national origins, religion or beliefs, ancestry, age, veteran status, mental or physical disability, medical condition, pregnancy or maternity status, trade union membership, or any other protected characteristics.

By applying for the above role, you confirm that you have reviewed our privacy notice for job applicants: https://flo.health/privacy-policy-for-job-applicants 

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