Content & Community Executive

Posted 5.22.24
Location
London, ENG

We’re quite proud of our achievements…

350M+ downloads, 65M monthly users, #1 by installs in the iOS Health category, 4.9 stars on the App Store (3M+ reviews), backed by 7 VCs, annual revenue at 9 figures, and a valuation close to $1B.

We’re a growing, Series B funded HealthTech building the essential digital health partner of tomorrow to empower women, girls, and people who menstruate with the knowledge and support they need to stay well and live better.

Our cycle, ovulation and pregnancy tracking, educational content and anonymised community platform have been trusted for years by millions to help them feel more in control of their health every day.

We’re harnessing the power of data analytics and AI to build a smarter future, one where we all know our bodies better, with an aim to become the essential health partner to women worldwide. 

 

The Job

We seek a creative and enthusiastic Content & Community Executive to join the Brand team. You will support us by creating attention-grabbing and engaging content for our organic social channels and nurturing our online community. 

In this role, you live and breathe social media and you love to create content. You put the Flo community first and continuously ask yourself: what content will resonate with our audience? What are the latest trends? How do we stand out from the crowd? 

This role is a great fit if you’re an expert content creator, a superb communicator and not afraid of pushing boundaries!

Your Experience

Must have:

  • 2-3+ years of community management, content creation, or social media marketing experience
  • Experience in video content creation and being in front of the camera, with examples of content created and briefed.
  • Community management, including understanding how to react and not react if a delicate situation arises on social.
  • Be a strong team player and not afraid to work with teams across the whole business
  • Strong understanding of social media channels – including TikTok, Instagram, X (Twitter)
  • Awareness of emerging social media platforms
  • Excellent organisation, multi-tasking and time management skills
  • Excellent English communication skills, both written and verbal

Nice to have:

  • A creative mind, thinking innovatively when it comes to creating, producing and scheduling content for female health and well-being spaces
  • Ability to work in fast-paced environments and juggle several projects simultaneously 
  • Proven track record of implementing conversation-driving social campaigns
  • Understanding of social media tools e.g Sprout Social

What you’ll be doing

You’ll be responsible for:

  • Work closely with the team to shoot new content and concepts for our social platforms (you’ll be one of the ‘actors’ in our organic social media content!)
  • Weekly monitoring of ongoing social trends and implementation across our own channels.
  • Support the Global Social Media Manager with the day-to-day management of social platforms, including posting and scheduling content, primarily on TikTok and Instagram, occasionally on X (Twitter)/Threads.
  • Monitor and select UGC from our brand fans and community across key social channels for approval and inclusion in the social plan.
  • Support with short-video editing on social platforms, such as TikTok, using CapCut and in-app tools.
  • Analyse competitor activity and share insights with the Global Social Media Manager and Brand Marketing team.
  • Be the voice, eyes, and ears for Flo Health’s online community.
  • Support the Global Social Media Manager with daily community management tasks such as engaging with content and monitoring conversations of our audience across relevant social channels.
  • Engage with our most loyal brand fans via DMs and support the continuous growth and creation of our loyal Flo Community online.
  • Serve as a liaison between the community and customer support, addressing customer questions, concerns and feedback.
  • Ensure consistent ToV with our Global Social Media Manager and Creative Copywriters whilst engaging and nurturing our online community.

You’ll be targeted on:

  • Support the Global Social Media Manager in turning @flotracker into the most watched and engaging social media profile for women’s health content. This includes increasing views, engagement, and following across our core social media channels (predominantly TikTok and Instagram).
  • Support the weekly delivery of content for our organic channels (Flo always-on content + reacting to current trends)
  • Weekly commenting (reactive and proactive) and relevant interactions with our online community.
  • Growing our social media community and positive sentiment around Flo.

#LI-CC1 #LI-Hybrid 

Salary Range – gross per year
£38,000£44,500 GBP

Ranges may vary depending on your skills, competencies and experience.

Reward

People perform better when they’re happy, paid well, looked after and supported. 

On top of competitive salaries, Flo’s employees have access to:

  • A flexible working environment with the opportunity to come into the office and work from home
  • Company equity grants through Flo’s Employee Share Option Plan (ESOP)
  • Paid holiday and sick leave 
  • Fully paid female health and sick leave, in addition to holiday and regular sick leave
  • Workations – an opportunity to work abroad for two months a year
  • Six months paid maternity leave, and one months paid paternity leave (subject to qualifying conditions) inclusive of same-sex and adoptive parents
  • Career growth, progression, and learning development resources
  • Annual salary reviews
  • Unlimited free premium Flo subscriptions
  • A whole host of other benefits (health/pension/social schemes)

 

Our Culture

We’re problem solvers, we’re adaptable, we’re empathy driven and results led. 

People here like working in a fast-paced, multi-national, multi-cultural and ever changing environment. Everyone has an impact on a powerful mission, and is happy to roll their sleeves up to ideate solutions and put them in place. Being part of a  growing business means that sometimes it’s not easy and we work hard, but our mission is always at the forefront of what we do. 

Diversity, Equity and Inclusion

The strength of our workforce is in the diverse backgrounds of our employees, and Flo is committed to applying its equal opportunities policy at all stages of recruitment and selection. This means recruitment and selection of talent into Flo Health companies is only based on individual merit and qualifications directly related to professional competence. Shortlisting, interviewing, and selection will always be carried out without regard to gender identity or expression, sexual orientation, marital or civil partnership status, color, race, nationality, ethnic or national origins, religion or beliefs, ancestry, age, veteran status, mental or physical disability, medical condition, pregnancy or maternity status, trade union membership, or any other protected characteristics.

By applying for the above role, you confirm that you have reviewed our privacy notice for job applicants: https://flo.health/privacy-policy-for-job-applicants 

The future of health and fitness, all in one newsletter.
Sign up to get the latest industry trends, news, and tech delivered straight to your inbox.

    No thanks.