Community Trust and Safety Operations Manager

Posted 6.3.24
Location
New York, NY

ABOUT THE ROLE

The Community Trust and Safety Operations Manager reports to the Director of Community and will ensure Trust and Safety moderation efforts are set up to scale with efficiency and quality across the Peloton platform. The ideal candidate for this role has prior experience managing outstanding user generated content moderation support, has a collaborative mentality, and is passionate about continuous improvement of systems and processes to support our community of global Members. 

YOUR DAILY IMPACT AT PELOTON

  • Manage global moderation operations team, including overseeing staffing plans, training, hiring needs, quality assurance, and building + maintaining standard operating procedures.
  • Maintain Peloton’s User Generated Content (UGC) Policy; partner with cross functional teams to build and maintain moderation policies that factor in product capabilities, legal risks, and brand safety.  
  • Address difficult content moderation issues, balancing the safety and expression needs of our community, and operational challenges.
  • At Peloton, we put Members first, so this role may experience irregular work hours to handle safety-related escalations on our service, including weekends.
  • Cross-functional leadership; collaborate across different departments and provide leadership to ensure there is alignment between teams, regulations, processes, and systems.
  • Make hiring and vendor management decisions.

YOU BRING TO PELOTON

  • 5-7+ years of experience with user content moderation. 
  • 2-3+ years of management experience. 
  • 2+ years of experience collecting, synthesizing, analyzing and visualizing complex sources of data.
  • Strong interpersonal skills and ability to build relationships with cross functional stakeholders.
  • Exceptional attention to detail, outstanding time management, communication and organization skills.
  • A continuous improvement mindset. 
  • Ability to remain calm and effective under pressure. 
  • Existing experience with content moderation systems like TwoHat/Community Sift. 

#LI-SV2

#LI-Hybrid

The base salary range represents the low and high end of the anticipated salary range for this position based at our New York City headquarters. The actual base salary offered for this position will depend on numerous factors including individual performance, business objectives, and if the location for the job changes. Our base salary is just one component of Peloton’s competitive total rewards strategy that also includes annual equity awards and an Employee Stock Purchase Plan as well as other region-specific health and welfare benefits.

As an organization, one of our top priorities is to maintain the health and wellbeing for our employees and their family. To achieve this goal, we offer robust and comprehensive benefits including:

– Medical, dental and vision insurance
– Generous paid time off policy
– Short-term and long-term disability
– Access to mental health services
– 401k, tuition reimbursement and student loan paydown plans
– Employee Stock Purchase Plan
– Fertility and adoption support and up to 18 weeks of paid parental leave 
– Child care and family care discounts
– Free access to Peloton Digital App and apparel and product discounts
– Commuter benefits and Citi Bike Discount
– Pet insurance and so much more!
 
Base Salary Range
$138,800$180,400 USD

 

ABOUT PELOTON:

Peloton (NASDAQ: PTON), provides Members with expert instruction, and world class content to create impactful and entertaining workout experiences for anyone, anywhere and at any stage in their fitness journey. At home, outdoors, traveling, or at the gym, Peloton brings together immersive classes, cutting-edge technology and hardware, and the Peloton App with multiple tiers to personalize the Peloton experience [with or without equipment]. Founded in 2012 and headquartered in New York City, Peloton has millions of Members across the US, UK, Canada, Germany, Australia, and Austria. For more information, visit www.onepeloton.com.

At Peloton, we motivate the world to live better. “Together We Go Far” means that we are greater than the sum of our parts, stronger collectively when each one of us is at our best. By combining hardware, software, content, retail, apparel, manufacturing, Member support, and so much more, we deliver an exhilarating fitness experience that unlocks our members’ greatness. Join our team to unlock yours.

Peloton is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Equal employment opportunity has been, and will continue to be, a fundamental principle at Peloton, where all team members, applicants, and other covered persons are considered on the basis of their personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, pregnancy, genetic information, military or veteran status, sexual orientation, gender identity or expression, marital and civil partnership/union status, alienage or citizenship status, creed, genetic predisposition or carrier status, unemployment status, familial status, domestic violence, sexual violence or stalking victim status, caregiver status, or any other protected characteristic as established by applicable law. This policy of equal employment opportunity applies to all practices and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment.  If you would like to request any accommodations from application through to interview, please email: applicantaccommodations@onepeloton.com

Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Peloton does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted here on our careers page and all communications from the Peloton recruiting team and/or hiring managers will be from an @onepeloton.com email address. 

If you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Peloton, please email applicantaccommodations@onepeloton.com before taking any further action in relation to the correspondence.

Peloton does not accept unsolicited agency resumes. Agencies should not forward resumes to our jobs alias, Peloton employees or any other organization location. Peloton is not responsible for any agency fees related to unsolicited resumes.

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