Senior Analyst, Configuration & Reporting

Posted 3.15.24
Location
New York, NY
Maven is the world’s largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven’s award-winning digital programs provide clinical, emotional, and financial support all in one platform, spanning fertility & family building, maternity & newborn care, parenting & pediatrics, and menopause. Employers and health plans trust Maven’s end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs. Founded in 2014 by CEO Kate Ryder, Maven has raised $300 million in funding from top healthcare and technology investors including General Catalyst, Oak HC/FT, Sequoia, Dragoneer Investment Group, and Lux Capital.
 
An award-winning culture working towards an important mission –  Maven Clinic is a recipient of over 30 workplace and innovation awards, including: 
  • TIME 100 Most Influential Companies (2023)
  • CNBC Disruptor 50 List (2022, 2023) 
  • Fast Company Most Innovative Companies (2020, 2023)
  • Built In Best Places to Work (2023)
  • Fortune Best Workplaces NY (2020, 2021, 2022, 2023)
  • Great Place to Work certified (2020, 2021, 2022, 2023)
  • Fast Company Best Workplaces for Innovators (2022)
  • Built In LGBTQIA+ Advocacy Award (2022)

Maven is looking for a Senior Analyst, Configuration & Reporting to support Maven’s payment operations platforms. Reporting to the Senior Manager, Configuration & Reporting, this individual will be responsible for client configurations, configuration QA, client reporting, and provide cross-functional support for configuration and reporting questions and business needs. 

As a Senior Analyst, Configuration & Reporting at Maven, you will:

  • Complete system configuration in accordance with established procedures and client plan design
  • Design, build and proof of concept test system configuration to meet business needs
  • Develop and execute configuration QA processes to ensure zero defect client launches
  • Develop reporting specifications and generate routine and ad hoc reporting for internal and external stakeholders
  • Document system requirements, acceptance criteria, design documentation and test cases in accordance with established procedures
  • Research and respond to reported member and client escalations, issues and questions 
  • Collaborate cross-functionally with Product, Engineering, Sales, Business Intelligence, and Client Services 
  • Identify and implement improvements to system configuration and/or team processes

Minimum qualifications:  

  • 5+ years of experience in a configuration or systems analyst role; healthcare payer, insurance, or fin tech experience strongly preferred
  • Strong leadership and effective problem-solving abilities
  • Experience working with data and analytics tools, reporting specifications and generating reports
  • Experience collaborating with product, engineering and business intelligence teams 
  • Passion for details, responsiveness, and organization
  • Experience collaborating with and supporting client success teams and clients
  • Jira, Looker, Asana, and Microsoft suite experience preferred

For candidates in NYC, CO, or CA, the base salary range for this role is $90,000-$120,000 per year. You will also be entitled to receive stock options and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset.

At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.  

Benefits & Perks: 

We are reimagining what a supportive workplace looks like, from the inside out. On top of standards such as employer-covered health, dental, and insurance plan options, and generous PTO, we offer an all-of-you, inclusive approach to benefits: 

  • Maven for Mavens: access to the full platform and specialists, including care for everything from mental health, reproductive health, family planning, pediatrics.
  • Whole-self care through wellness partnerships
  • Weekly breakfast, lunch, and get-togethers 
  • 16 weeks 100% paid parental leave, flexible time upon return, and $1.5K/mo for 2 months, new parent stipend (for Mavens who’ve been with us at least six months)
  • Udemy, annual professional development stipend, and access to a personal career coach through Maven 
  • 401K matching for US-based employees (immediately vesting)

These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits. 

Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g jsmith@mavenclinic.com). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: security@mavenclinic.com. For general and additional inquiries, please contact us at careers@mavenclinic.com

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