VP, Health Plan Account Management

Posted 4.18.24
Location
Remote

About Calm

Calm is on a mission to support everyone on every step of their mental health journey. With the #1 app for sleep, meditation and relaxation as well as a growing library of digital, evidence-based mental health programs, Calm offers trusted support for individuals and organizations alike. Our flagship consumer app provides personalized content and activities – featuring a range of experts and beloved celebrity voices – to help users manage stress, improve sleep and live mindfully. Our workplace and healthcare solutions offer a consumer-friendly approach to clinical content and HIPAA-compliant resources in order to drive positive health and business outcomes. Named a TIME100 Most Influential Company, Calm supports more than 150 million people and 3,500 organizations across seven languages and 190 countries.

What We Do

Calm’s B2B team is committed to expanding access to mental health resources by building products for enterprises and the healthcare industry that drive positive health and business outcomes. Our suite of solutions include HIPAA-compliant resources, clinical programs, data and analytics tools, leadership and development workshops and more. What makes us unique? We take our award-winning approach to better sleep, mental resilience, and relaxation and combine it with scientifically backed techniques to create comfort and engagement throughout the mental health journey. Organizations rely on our expertise to fill the care gap created by stigma and life’s daily stressors, allowing them to take an active role in making effective mental health support possible for the people they serve.

Calm is a remote-first company that typically prioritizes hiring in SF, LA, and NYC where we have a concentration of employees. While these locations are ideal, we may be flexible to hiring in other locations as needs allow.

What You’ll Do

As the Vice President of Health Plan Account Management, you will play a pivotal role in leading Calm’s efforts to build and maintain strong relationships with key stakeholders at Health Plan Partners. You will be responsible for developing and executing the overall Account Management strategy for Health Plan Partners, aligning with company objectives and market trends. This position requires a strategic thinker with a proven track record of success in Payor sales, exceptional leadership skills, and a deep understanding of the healthcare landscape.

Identify and pursue opportunities to expand business with existing Health Plan Partners, driving upsell and cross-sell initiatives.

  • Set ambitious yet achievable goals and KPIs for the team, monitoring performance and driving accountability
  • Serve as the primary point of contact for Health Plan clients, ensuring proactive communication, responsiveness, and exceptional service delivery
  • Collaborate with sales and marketing teams to develop compelling value propositions and strategic initiatives to attract new Health Plan clients
  • Own the financial performance of the Health Plan Account Management function, including revenue forecasting, budgeting, and expense management
  • Drive revenue growth through contract negotiations, pricing strategies, and effective account management practices
  • Capture actionable insights from customers and work with product to shape new feature development and communicate roadmap to customers
  • Recruit, onboard, and develop top talent within the Health Plan Account Management team, fostering a culture of mentorship, growth, and career advancement

Who You Are

  • Deep experience in the healthcare industry. Up to date on current industry trends, competitive landscape, and regulatory changes to inform business strategies and enhance market positioning
  • Rich long-standing relationships with major Payors in the healthcare space
  • Demonstrated leadership capabilities, with experience managing and developing high-performing customer success teams in a fast-paced, results-driven environment
  • Excellent communication, negotiation, and interpersonal skills, with the ability to influence key stakeholders and build strategic partnerships
  • Proficient in leveraging data analytics, Salesforce, and other sales enablement tools to inform decision-making and optimize sales performance

Minimum Requirements

  • This role typically requires 15+ years of relevant experience
  • Minimum of 8+ years of progressive experience in Payor Account Management, with a proven track record of success 
  • Experience and understanding of healthcare industry

The on-target earnings for this role is $325,000 – $350,000. The exact salary will ultimately depend on multiple factors, which may include the successful candidate’s geographic location, experience, and other qualifications. This role is also eligible for equity + comprehensive benefits + 401k + flexible time off.

Please note that Calm may leverage artificial intelligence technology in the application review process.

Calm is committed to providing reasonable accommodations for qualified individuals with disabilities, including disabled veterans. Please contact Calm’s Recruiting team if you need a reasonable accommodation, assistance completing any forms, or to otherwise participate in the application process. You can reach the Recruiting team at recruitingaccommodations@calm.com 

We believe that mental health is health, and every person should be considered in the discussion. That’s why we’re proud to be an equal opportunity workplace, committed to providing equal employment opportunities to all applicants and employees regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, medical condition, genetic information, military or veteran status, gender identity or expression, sexual orientation, or any other characteristic protected by applicable federal, state or local law.

Calm is deeply committed to diversity, equity and inclusion. We strive to create a mindful and respectful environment where everyone can bring their authentic self to work, and experience a culture that is free of harassment, racism, and discrimination.


Calm participates in e-verify. E-verify provides the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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