Senior Manager, Client Delivery

Posted 4.30.24
Location
New York, NY
Maven is the world’s largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven’s award-winning digital programs provide clinical, emotional, and financial support all in one platform, spanning fertility & family building, maternity & newborn care, parenting & pediatrics, and menopause. Employers and health plans trust Maven’s end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs. Founded in 2014 by CEO Kate Ryder, Maven has raised $300 million in funding from top healthcare and technology investors including General Catalyst, Oak HC/FT, Sequoia, Dragoneer Investment Group, and Lux Capital.
 
An award-winning culture working towards an important mission –  Maven Clinic is a recipient of over 30 workplace and innovation awards, including: 
  • TIME 100 Most Influential Companies (2023)
  • CNBC Disruptor 50 List (2022, 2023) 
  • Fast Company Most Innovative Companies (2020, 2023)
  • Built In Best Places to Work (2023)
  • Fortune Best Workplaces NY (2020, 2021, 2022, 2023)
  • Great Place to Work certified (2020, 2021, 2022, 2023)
  • Fast Company Best Workplaces for Innovators (2022)
  • Built In LGBTQIA+ Advocacy Award (2022)

Maven is looking for a Senior Manager, Client Delivery to own client implementations for our direct employer and payer partners. This role is part of the Client Services team at Maven. You will work cross functionally with Sales, Client Success, Marketing, Product, Engineering, and Data Teams in order to onboard client partners to the Maven product and prepare for scale. Reporting to our Senior Director, Client Delivery you will be responsible for meeting or exceeding operational KPIs while assessing results to ensure effective and efficient performance. 

As Senior Manager, Client Delivery at Maven, you will: 

  • Define and develop implementation plans inclusive of templates, processes, and reporting
  • Lead strategic client implementations by building relationships, communicating project status and open issues, facilitating regular communications, and preparing project artifacts
  • Lead cross-functional projects and client implementations with our Sales, Client Success, Marketing, Product, Engineering, Care Support, and Data Teams 
  • Demonstrate comfort discussing client integrations and data transfers, configuration requirements, and troubleshooting both internally and externally to ensure on-time launches
  • Proactively identify and drive resolution to implementation risks
  • Ensure quality and satisfaction on all client implementations maintaining our organizational standard for an exceptional implementation NPS
  • Identify and implement continuous process improvement opportunities to drive scalability and refine our internal playbooks
  • “Roll up your sleeves” and own execution of full scale internal and external projects while maintaining high levels of service

We’re looking for you to bring: 

  • Minimum of 6-8 years experience working in an operations, client delivery, or project management capacity
  • Healthcare expertise with a deep understanding of health plans and digital health solutions
  • Strong operational skills including project management, business requirements gathering, and relationship management
  • Distinctive problem-solving and analytical skills combined with impeccable business judgment and strong experience with data and analytics tools
  • Passion for details, responsiveness, and organization 
  • Excellent written and oral communication and interpersonal skills; direct experience communicating with internal and external stakeholders
  • Significant entrepreneurial drive, ability to create order from chaos, and willingness to roll up sleeves to directly solve challenging problems
  • Bachelor’s degree with a strong educational track record

Helpful experiences and skills (if you don’t have them, you can learn them with us!): 

  • Knowledge of key trends in the healthcare industry, particularly in women’s and family health
  • Prior experience in a fast-growing startup environment

For candidates in NYC, CO, or CA, the base salary range for this role is $145,000-$175,000 per year. You will also be entitled to receive stock options and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset.

At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.  

Benefits & Perks: 

We are reimagining what a supportive workplace looks like, from the inside out. On top of standards such as employer-covered health, dental, and insurance plan options, and generous PTO, we offer an all-of-you, inclusive approach to benefits: 

  • Maven for Mavens: access to the full platform and specialists, including care for everything from mental health, reproductive health, family planning, pediatrics.
  • Whole-self care through wellness partnerships
  • Weekly breakfast, lunch, and get-togethers 
  • 16 weeks 100% paid parental leave, flexible time upon return, and $1.5K/mo for 2 months, new parent stipend (for Mavens who’ve been with us at least six months)
  • Udemy, annual professional development stipend, and access to a personal career coach through Maven 
  • 401K matching for US-based employees (immediately vesting)

These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits. 

Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g jsmith@mavenclinic.com). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: security@mavenclinic.com. For general and additional inquiries, please contact us at careers@mavenclinic.com

The future of health and fitness, all in one newsletter.
Sign up to get the latest industry trends, news, and tech delivered straight to your inbox.

    No thanks.