WHOOP Labs Research Operations Recruiting Associate

Posted 5.15.24
Location
Boston, MA
At WHOOP, we’re on a mission to unlock human performance. WHOOP empowers its members to perform at a higher level through a deeper understanding of their bodies and daily lives. 
As the Research Operations Recruiting Associate, you will own the recruitment strategy and execution for all of WHOOP Labs. You will lead recruitment for all studies, unlocking the work of WHOOP Labs researchers and stakeholders. In owning the Lab’s recruitment strategy, you will manage the lab’s participant panel, and ensure each study cohort is demographically diverse. You will also collaborate with other members of the WHOOP Labs Research Operations team to collect feedback on participant interests and experiences to drive new panel program initiatives that ensure our participants feel valued.
Responsibilities:
  • Lead all recruitment efforts for WHOOP Labs and contribute to the strategic vision for participation in studies at WHOOP Labs
  • Own the execution of strategic recruitment initiatives that you create, as well as driving the direction of our participant panel program: Develop and execute activities to maintain a pipeline of new recruits, and implement strategic initiatives to ensure the panel is demographically diverse
  • Recruit and schedule a high volume of research participants for in-lab and field studies, paying careful attention to the demographic distribution requirements for each study and employing creative approaches to fill gaps as needed
  • Establish yourself as a strong voice for research participants and Lab practices, and build awareness throughout the organization for recruitment efforts/needs
  • Own relationships with other teams across WHOOP (e.g. marketing) that can support your strategic vision
  • Grow network of connections in Boston and create new relationships with like-minded organizations
  • Conduct regular research with existing participants and new groups to identify opportunities to improve participant experiences
  • Oversee participant communications and compensation across the Research Operations team, creating guidelines and templates to empower other team members to support your recruitment strategy
  • Report progress regularly and present findings to department heads
  • Support budget planning and allocation for incentives and other recruitment spending
  • Reports to the Director of WHOOP Labs
Qualifications:
  • Bachelor’s Degree from an accredited university
  • 2-4 years of experience with research operations, study management, or a related field
  • Prior management of a customer/user/participant panel a plus
  • Working knowledge of data management systems including Excel
  • Interested in connecting with new people and organizations, and willing to lead cold outreach to support recruitment efforts
  • Strong interpersonal communication skills
  • Strong attention to detail
  • Ability to manage multiple projects and priorities at once, and help other team members prioritize related asks
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