Senior Director, Global Product

Posted 9.21.22
Location
Remote
Our mission: to eliminate every barrier to mental health. 
Spring Health is a comprehensive mental health solution for employers and health plans. Unlike any other solution, we use clinically validated technology called Precision Mental Healthcare to pinpoint and deliver exactly what will work for each person  — whether that’s meditation, coaching, therapy, medication, and beyond. 
Today, Spring Health equips over 800 companies, from start-ups to multinational Fortune 500 corporations, as a leading and preferred mental health service. Companies like General Mills, Guardian, Bain, and Instacart use the Spring Health platform to provide mental health services to thousands of their team members globally. We have raised over $300 million from prominent investors including Kinnevik, Tiger Global, Northzone, RRE Ventures, Rethink Impact, Work-Bench, William K Warren Foundation, SemperVirens, Able Partners, True Capital Ventures, and a strategic investor, Guardian Life Insurance. Thanks to their partnership, our current valuation has reached $2 billion.
Ready to do the most impactful work of your life? Learn more about what motivates us and the ways we work to see if this is the right place for you: Our Values
The Senior Director, Global Product will be directly responsible for the success of Spring Health’s business outside of the US. 
By leveraging a blend of strategic and operational skills, and by controlling all aspects of the business – from go to market to care delivery – this leader will own the international business strategy, define goals and drive execution. Spring Health is already live in dozens of countries, the leader will take ownership of our ongoing expansion and continuous improvement.
The ideal candidate has a proven track record of developing a product line in high-growth startup environments. This leader must define a highly compelling product strategy, operating model, and roadmap, and will partner with functional leaders to hire and develop a cross-functional team. This leader will invent and ship new experiences that redefine how Spring Health expands for our global user base, provides operational support, meets the quality and compliance standards that are geo specific and changes the global mental health landscape. 
We are seeking an entrepreneurial operator and leader with a deep passion for improving access to high-quality mental healthcare delivered in a compassionate and precise manner. 
This role will require a high degree of autonomy, collaboration and comfort with ambiguity.
What you’ll be doing:
  • Define and own end-to-end strategy and operational plans for our international business; define scope and objectives for product evolution, member experience and operational execution, with a member-first approach
  • Coordinate global expansion and drive demand for our international business. , 
  • Ensure customer and member satisfaction are at parity (or better!) with our domestic product. 
  • Create, measure, and drive KPIs to track performance and efficiency of the international business line
  • Lead a dedicated, diverse, cross-functional team of while staying aligned with functional leaders and our executive team 
  • Own resourcing, productivity, engagement, and morale of the team. 
  • Mobilize teams to win by leveraging functional excellence and collaborating with urgency to iterate, solve, and adapt (i.e., see around corners and act before being asked)
  • Strategically research, vet, establish and maintain partnerships to deliver the best member experience, expand capabilities, and unlock new potential
What we expect from you:
  • Strategy and product/general management experience
  • Prior experience building ​​Global Product/Operations is preferable, ideally in a tech or service environment
  • Proven operator with prior track record of building viable and sustainable businesses 
  • Ability to solve complex problems and achieve massive organizational buy-in with or without structural authority (we work as a matrix); you are a top performer, yet a collaborative and cross-functional leader who thrives in a culture of collaboration, accountability, and entrepreneurship
  • B2B2C experience strongly preferred, experience in healthcare or benefits is a plus
  • MBA strongly preferred
  • You are a self starter who thrives when given autonomy, with proven ability and desire to build effective internal and external relationships
  • Exceptional at communication and maintaining the whole organization aligned with your plans and progress: written, verbal and listening skills
  • You obsess about achieving your goals and are relentless in pursuing them
  • You value levity, humility, collaboration and deriving fulfillment from success achieve through the work you accomplish with others
  • If not located in NYC, expect to travel to NYC 2-3 times per quarter. Also ad-hoc travel to largest customers’ or prospects’ offices might be needed 
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