Regional Training Manager

Posted 3.12.24
North Vancouver, BC (Corporate)
Department: Commercial – Retail Training
Reports to: Senior Manager, Training Delivery and Retail Training
Location:  North Vancouver, B.C.
Your Opportunity at ARC’TERYX:
As a Regional Training Manager – Canada West/Central, you are an innate people developer – you love to teach, and you love to see people reach their potential. In this role, you live and breathe retail and are an advocate for creating a learning culture in our stores. You support in the creation of our training strategy and content for key initiatives, courses, and programs but your number one priority is training delivery. You deliver large-scale company-wide initiative training, key aspects of our retail training program, product education and cyclical training, and you are constantly in our stores developing our people and coaching others to become world-class trainers.
This role is based out of our North Vancouver office and is open to hybrid remote work. Candidates must be eligible to work in Canada.
Meet Your Future Team:
Your role on the Retail Training team is key to our organization’s growth and business goals. The Retail Training team, a part of our Business Excellence team, is in service of the business supporting our scalable store growth and achievement of our goals. Retail Training creates best-in-class learning programs, supports implementation training, and delivers training that enables our business to operate effectively and scale for the future. You will be supporting with training our people to unleash their potential and build a high-performance culture.
If you were the Regional Training Manager now, here are some of the core activities you would be doing:
  • Consulting and collaborating with HQ partners on large-scale training initiatives
  • Developing training strategies that maximize engagement, retention, and adoption
  • Incorporating change management methodologies into training strategies
  • Supporting and/or lead the training content creation and delivery process
  • Collaborating with stakeholders to ensure training is integrated into the relevant retail training programs
  • Delivering key aspects of the Store Manager Training Program
  • Delivering training and train-the-trainers for initiative, program, product education, and cyclical training as needed
  • Maintaining an in-depth understanding of Arc’teryx store operations, leadership best practices, and product knowledge
  • Working with Store Managers and Regional Managers to ensure training and development is thriving in stores and provide feedback and coaching to retail teams
  • Regularly travelling to all stores within your area for on-going training and coaching
  • Maintaining a working knowledge of role overview documents for all retail roles
  • Auditing training and development practices in stores and champion high quality and consistent delivery of our programs
  • Collaborating with the Regional Managers in your area to support with regional training assessment, determining needs, and new store opening execution
  • Evaluating and reporting on proficiency and opportunities in your region
  • Supporting in the planning and execution of new store training strategies
  • Maintaining an in-depth knowledge of Arc’teryx product
  • Be an ambassador for our brand, setting an example of retail excellence for our staff
  • Providing ongoing feedback and insight to maximize retail training impact, platforms and resources
  • Supporting special projects as needed
Here are some of the things you could be working on in the future:
  • Developing training strategies that maximize engagement, retention, and adoption for your Region
  • Incorporating change management methodologies into training strategies for your Region
  • Supporting and/or lead the training content creation and delivery process for your Region
  • Evaluating and reporting on training strengths and opportunities in your area
Are you our next Regional Training Manager?
  • You have a bachelors degree in Education, adult learning, facilitation/training, coaching, instructional design, or related field, or an equivalent combination of experience
  • You have 2+ years of retail leadership experience (Assistant Store Manager or higher, Store Manager level preferred)
  • You have 5+ years training delivery experience and are a skilled facilitator
  • You have experience in Training content creation and/or instructional design experience an asset
  • You are located in New York as store visits in that region will be a critical aspect of the role
  • You are able to frequently travel
  • You have a proven track record of creating and/or delivering impactful and engaging training that meets and/or exceeds KPI’s
  • You have knowledge of adult learning principles
  • You are an excellent communicator, both written and verbal
  • You are a consummate researcher and learner who keeps up to speed with industry trends
  • You are an innate people developer, proficient teacher, and skilled coach
  • You have excellent brand and product knowledge
  • You are proficient at managing multiple competing deliverables
  • You are committed to excellence and personal development
  • You are proactive in identifying the root cause of issues and developing solutions
  • You remain highly flexible and adaptable when faced with ambiguity
  • You are able to balance autonomy and collaboration
  • You seek the best (but sometimes not the easiest) solutions, with an unwavering commitment to do what is right
  • Your passion for your work is paralleled by your passion for getting outside and living it
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