Customer Success Manager - Pharma

Posted 4.9.24

Fitt Talent Partners is a specialized recruitment firm working with top health, fitness, and wellness companies. 

We’re filling this role for an AI-powered software platform that helps health companies maximize member well-being and business results.

Job Description

This role will focus on serving pharmaceutical brands to lower their costs of patient finding and activation in strategic clinical trials and commercial update. This role requires a professional with a strong background in pharmaceuticals and a deep understanding of marketing strategies.

Responsibilities

  • Manage and grow large-scale accounts (6 and 7 figure) within the pharmaceutical sector.
  • Land & Expand our solutions into dental accounts, focusing on reducing CPA.
  • Develop and implement effective marketing strategies, including social media and search engine marketing.
  • Comfortable with data analysis and reporting; able to create pivot tables in Excel, explain control groups, and demonstrate ROI.
  • Effectively communicate with key stakeholders across business, technology, and data sectors.
  • Collaborate with internal teams to define project milestones and quarterback initiatives.
  • Apply a solution-oriented, consultative approach to problem-solving.
  • Thrive in a startup environment, demonstrating agility and excellence in chaotic situations.

Requirements

  • Experience managing large accounts in the pharmaceutical sector.
  • Commercial experience managing accounts with an annual revenue of $500,000 or more.
  • Strong understanding of marketing strategy and implementation.
  • Data and reporting proficiency.
  • Excellent communication skills, capable of engaging with a variety of stakeholders.
  • Ability to work well in a fast-paced, startup-like environment.
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