Customer Success Manager - Wellness & Healthcare

Posted 4.9.24

Fitt Talent Partners is a specialized recruitment firm working with top health, fitness, and wellness companies. 

We’re filling this role for an AI-powered software platform that helps health companies maximize member well-being and business results.

Job Description

This role will directly manage enterprise healthcare and wellness accounts. In this role you’ll play a critical part in maintaining and growing our largest accounts in the healthcare and wellness sector.

Responsibilities

  • Interface effectively with internal teams to ensure client needs are met.
  • Leverage technology and data analytics to improve account performance.
  • Conduct ROI analysis, including pivot table creation in Excel, to demonstrate value and inform decision-making.
  • Communicate efficiently with key stakeholders across various business, technology, and data sectors.
  • Manage accounts with a yearly revenue of 6 and 7 figures
  • Apply a consultative approach to problem-solving, offering tailored solutions to client challenges.

Requirements

  • 4-7 years of Consulting and/or CS experience
  • Entrepreneurial problem solver.
  • Commercial experience managing accounts with an annual revenue of $500,000 or more.
  • Strong technical proficiency, particularly in data analytics and Excel.
  • Excellent communication skills, capable of engaging effectively with various stakeholders.
  • Experience managing high-value accounts in a customer success or related role.
  • Previous experience in customer success within software technology, data analytics, or wellness sectors
  • Previous experience in a consulting role at large or boutique firms.
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