Senior Product Designer- Retention

Posted 11.21.22
We Are Redefining How People Approach Their Health
ZOE is combining scientific research at a scale never before imagined and cutting-edge AI to improve the health of millions. 
Created by the world’s top scientists, our personalised nutrition program is radically reimagining a fundamental human need – eating well for your own body. Currently available in the US, and with a waitlist of more than 250,000 in the UK, ZOE is already helping tens of thousands of ZOE members adopt healthier habits and achieve their goals.
We are also the team behind the popular COVID Symptom Study, which played a critical role in the fight against COVID in the UK and has now expanded to become the ZOE Health Study (ZHS). ZHS uses the power of community science to conduct large-scale research from the comfort of contributors’ homes to understand health and prevent disease. Our collective work and expertise in biology, engineering, data science, and nutrition science has led to multiple breakthrough papers in leading scientific journals such as Nature Medicine, Science, The Lancet, and more.
A remote-first, well-funded startup, we are backed by founders, investors, and entrepreneurs who have built multi-billion dollar technology companies. We are always looking for innovative thinkers and doers to join our team on a thrilling mission to tackle epic health problems that span the globe. Together, we can improve human health and touch millions of lives.
We value inclusivity, transparency, ownership, open-mindedness and diversity. We are passionate about delivering great results and learning in the open. We want our teams to have the freedom to make long-term, high-impact decisions, and the well-being of our teammates and the people around us is a top priority.
We’re looking for a hardworking and ambitious Senior Product Designer to join one of our product squads for the personalised Nutrition Product, focused on retention, in an exciting, fast-paced, and rapidly growing environment.
Your work will be instrumental in growing our member base and making ZOE accessible to millions of people.
What you will be doing:
  • Product Designers at ZOE work on unique product challenges at the forefront of science, nutrition and behaviour change. Our unique challenge: turn our science into delightful user journeys, programs and recommendations that lead to life-changing experiences.
  • Working closely within a small and autonomous cross functional team with a PM, engineers (front end and back end) and one mid-level designer to shape, test and ship experiences on a variety of retention initiatives that help members follow the ZOE programme.
  • You’ll work on initiatives and features for that drive retention and engagement with our nutrition product, such as: sharing weekly recipe recommendations, improving our core product (tests, meal logging) and delivering exciting scientific content to help ZOE members follow our advice and put it into action.
  • You’ll sketch solutions, create prototypes to validate and test ideas early and quickly, run experiments and refine designs to help deliver high quality products that achieve impact to customers.
  • Working with the rest of the design team to improve our design system and help the team ship high quality work, faster.
  • Participating in our ambition to make the ZOE design culture one of the best in the world.
  • You’ll lead design for one squad in the retention domain, and will work closely with the PM and Tech Lead of the squad to shape problem areas and ship solutions to impress our customers
  • You’ll be mentoring (mid level) designers to help them grow their impact within ZOE and your domain.
  • You can read more about the design culture, our hiring process and what to expect at ZOE as a designer here.
About you
  • You are passionate about health, wellness, and nutrition.
  • An end-to-end designer (UX and UI) and you can work across the lifecycle of a product feature. You are able to and love designing great products from idea to customer impact.
  • You obsess about design quality and delivering impact to customers. You’ve shipped high quality work that customers (truly) love at least once in your career. And you are able to prove it with a recent portfolio and/or case studies. Candidates without a portfolio or ability to show their work are unlikely to be considered.
  • You have at least 4 years of overall professional design experience. And you’ve been a mid or senior product designer of a product for 2 years or more, working in house, in cross functional teams (with engineers and PMs) to ship products with impact.
  • You enjoy working in a fast paced environment. You are able to move fast to the right solution as an individual (with clear problem & success understanding before designing, time boxing mindset, quick iterations).
  • You are able to validate your designs quickly (by talking to customers or quick unmoderated user testing sessions). You often seek to gain confidence that your designs will have the intended impact (before building).
  • You can articulate design decisions and root them to user needs and convince others of your reasoning.
  • You are proactive and autonomous but you know when to ask for help.
  • You have a growth mindset. You relish in challenges and are passionate about mastering your craft. You believe in radical candour and are comfortable giving and receiving feedback to and from your peers and stakeholders.
  • You are able to mentor junior / mid designers. You can inspire your peers with your growth mindset, your design direction, ambition and your ability to help them move faster and raise quality.
  • You are an expert user of Figma. But you have experience with a wide range of design, research and prototyping tools.
  • You’ve got experience working within and contributing to a product’s design system.
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