General Manager

Fitt Talent Partners is a specialized recruitment firm for top health and wellness companies.

We’re filling this role for a client — a luxury wellness center focused on holistic health and lifestyle services.

Job Description

The General Manager is the heartbeat of daily operations, responsible for leading the center with vision, integrity, and heart. This individual ensures that every aspect of the business: people, processes, guest experience, and environment reflects our mission and values.

The General Manager is both a strategic leader and an operational expert, capable of building strong teams, optimizing systems, and creating a culture of service, wellness, and growth.

Responsibilities

Leadership & Culture

• Lead with authenticity, empathy, and service – creating an inspiring and aligned work environment.
• Champion and model company’s core values across every interaction and initiative.
• Foster a high-performing, collaborative team culture with clear expectations, open communication, and ongoing development.
• Provide direct leadership to department leads and the Assistant Manager.

Guest Experience & Service Excellence

• Ensure every guest receives a consistent, personalized, and elevated experience.
• Respond to high-level guest feedback and concerns with professionalism and care.
• Oversee service flow and ensure optimal use of time, space, and staffing to create a seamless guest journey.
• Continuously evaluate and refine processes that enhance the overall guest experience.

Operational Management

• Oversee the day-to-day operations of all three primary departments within the location ensuring each delivers a cohesive, high-performing, and guest-centered experience including scheduling, supply management, staffing, and vendor coordination.
• Ensure facility readiness, including cleanliness, maintenance, safety, and licensing compliance.
• Review and approve staff timesheets, manage payroll coordination, and oversee HR-related processes in collaboration with ownership.
• Maintain accurate documentation and financial reporting, including auditing charges, monitoring budgets, and identifying cost-saving opportunities.

Team Development & People Operations

• Recruit, hire, and onboard team members who align with company’s mission and values.
• Lead performance evaluations and provide regular coaching and development opportunities.
• Maintain team alignment through clear communication, weekly meetings, and consistent feedback.
• Promote a culture of learning, growth, and personal accountability.

Strategic Collaboration

• Maintain a dotted-line relationship with business unit leads to align location-level execution with company-wide strategies, standards, and goals.
• Partner closely with the ownership and marketing teams to implement campaigns, promotions, and business initiatives.
• Provide regular insights and reporting on business performance, team health, and operational opportunities.
• Support and oversee off-site locations (e.g. corporate partnerships) to ensure quality and brand consistency.
• Identify growth opportunities within service offerings, guest education, and wellness partnerships.

Requirements

• Experience: 5+ years in a leadership role within wellness, hospitality, healthcare, or a service-driven business.
• Leadership: Demonstrated ability to lead diverse teams with compassion, clarity, and purpose.
• Operational Expertise: Strong understanding of scheduling, systems, facilities management, and cost controls.
• Strategic Thinking: Able to balance day-to-day execution with long-term planning and vision.
• Tech-Savvy: Proficient with tools such as MindBody, Deputy, and G-Suite.
• Communication: Excellent verbal and written communicator, with the ability to hold space and lead through change.
• Physical Requirements: Ability to assist with facilities setup and occasionally lift up to 40lbs.

Why work with us?

• Salary $90,000-100,000 based on experience
• Medical and Dental Insurance at 90 days
• 15 days PTO
• Complementary therapies
• Discounted spa services and supplements