General Manager

Posted 1.30.24
Location
Eugene Oregon
Salary Range
51k-70k
Level
Senior

Restore Hyper Wellness, the nation’s leading retail provider of alternative health and wellness therapies, is opening its first studio in the Eugene-Springfield area.  For the first time, the region will have access to comprehensive cutting edge services for recovery, longevity and optimization including IV therapy, cryotherapy, infrared sauna and more, all in one location.

Want to get in on the ground floor of this movement?  

We are looking for a people-oriented, motivational and dynamic leader to act as the General Manager for our Eugene studio.  This role presents an opportunity for the right person to join an organization that will expand its footprint in the Central Oregon region and to grow with us as new studios are opened.  All this while enjoying the backing of the most established and popular brand in the industry. 

What you will be doing as a Restore General Manager:  

People Management

  • Work with ownership to establish a culture that prioritizes customer experience, fosters collaboration and teamwork, and strives for excellence in everything we do. 
  • Interview, hire, onboard and train staff members with the help of Restore’s corporate support team 
  • Lead performance management activities with each staff member. 
  • Assist in selecting and developing high-performance employees for additional responsibilities and internal promotability.
  • Lead and influence staff through motivation, leveraging individual strengths to ensure maximum productivity and aligning the team on goals and expectations.
  • Enforce studio policies, procedures, productivity and training standards. 
  • Oversee employee schedules to maximize usage and efficiency while ensuring adequate coverage. 
  • Audit and verify payroll information for each pay cycle and ensure staff commissions, bonuses and tips are accounted for. 
  • Conduct regular staff meetings to communicate promotions, goals, trends and other relevant information. 

Operations Management

  • Ensure an exceptional studio experience that engages and retains customers in a safe and comfortable environment.
  • Continuously improve operational execution through attention to detail and adherence to operating and safety standards. 
  • Make timely and effective decisions regarding customer service issues.
  • Collaborate with ownership to ensure optimal studio performance and staff development.
  • Review weekly, monthly and quarterly metrics with ownership.
  • Communicate with Restore corporate and participate in training as needed.

Sales & Marketing

  • Be the primary face of the business within the Eugene market.  
  • Drive studio sales through membership, packages and retail opportunities while adhering to sales success metrics. 
  • Drive customer retention, satisfaction, and referrals
  • Lead studio team in service and product knowledge and motivate them to meet and exceed sales goals. 
  • Set daily, weekly and monthly goals across all services to ensure clear expectations for staff and the success of overall studio performance.
  • Ensure all lead generation platforms and partners are managed effectively and all marketing campaigns are followed.
  • Maintain and track active marketing efforts through events, business-to-business, word-of-mouth and social media platforms.
  • Manage or delegate social media channels for the studio to create compelling posts and communicate with guests and leads.
  • Work with ownership on developing and maximizing local partnerships and engaging in local events and activities.

What we are looking for as our first Central Oregon General Manager:

  • You have positive energy (even when it is hard to do so) and a desire to grow personally and professionally.
  • You take feedback well and are also comfortable providing suggestions and feedback to ownership.
  • You know how to lead and are also humble enough to perform tasks yourself.  
  • You are on time, reliable and professional.
  • You are passionate about health, wellness and longevity.  
  • You have managed a team before (3 to 5 years experience) and know how to motivate people. 
  • You are data-driven and also appreciate that a services business requires a personal touch.
  • You can work with a marketing team to identify the ideal customer profile and assets designed to attract leads.  
  • You know how to sell, how to follow a sales process and how to convert leads into customers.  
  • You are comfortable with technology.

What you will receive as a part of the team:  

  • Competitive salary (range $50,000-$62,000)
  • Monthly bonus opportunities
  • Complimentary and discounted access to Restore’s innovative wellness services
  • Vacation time 
  • Benefits stipend
  • Opportunity to work with owners who are looking to invest in Central Oregon studios for the long term

Now, a Little About Us 

We are franchisees of Restore.  We are business executives who believe in the value of being proactive to improve longevity and healthspan.  We have grown companies in the past and know that one of the most important aspects of any business is the people it hires and retains. We love building teams.  We believe in helping individuals grow in their careers through coaching and challenging them to operate outside of their comfort zone. And most of all we believe that hustle, humility and humor are essential ingredients to success. 

Restore Hyper Wellness is the leading retail provider of alternative health and wellness therapies in the United States. Our goal is to make Hyper Wellness® widely accessible, affordable and fun. This means helping people from all walks of life feel better and perform at a higher level so they can do more of what they love in life. Inc. 5000 ranked Restore the #113 Fastest Growing Company in America and the #1 Hottest Franchise in America.

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