Fitt Talent Partners is a specialized recruitment firm working with top health, fitness, and wellness companies.
We’re filling this role for a client – A fast-growing human performance company offering the highest quality supplements designed to enhance physical and cognitive well-being.
Job Description
We are seeking a dynamic and experienced Senior Manager, Fulfillment and Logistics to lead our end-to-end fulfillment operations, inventory management, and third-party logistics (3PL) partnerships. This pivotal role is integral to supporting our high-volume direct-to-consumer (D2C) business and expanding retail operations. The ideal candidate will bring a proven track record in fulfillment operations, particularly in retail and e-commerce environments, with a strong preference for experience in the CPG or health and wellness sectors. This is an exciting opportunity for a strategic thinker to drive operational excellence, enhance customer satisfaction, and scale a growing business.
Responsibilities
Fulfillment Operations:
- Manage day-to-day operations of order fulfillment, ensuring accurate and on-time delivery.
- Collaborate with internal teams to forecast order volumes and align fulfillment capacity accordingly.
- Identify and implement process improvements to streamline operations, reduce costs, and minimize order errors.
Third-Party Logistics (3PL) Management:
- Serve as the primary liaison with 3PL partners, ensuring adherence to service level agreements (SLAs).
- Monitor KPIs (e.g., shipping accuracy, order cycle time, on-time delivery) and address any performance issues promptly.
- Negotiate contracts and maintain strong relationships with fulfillment and shipping vendors.
Retail Logistics:
- Set up and oversee processes for wholesale channel logistics including bulk order coordination, palletization, and compliance with retailer requirements for delivery windows and packaging standards.
- Serve as the primary logistics liaison for retail partners, ensuring accurate inventory allocation, on-time shipments, and alignment with store-level replenishment schedules.
Inventory Management:
- Oversee inventory accuracy, cycle counting, and reconciliation across fulfillment locations.
- Work cross-functionally with the operations team to ensure optimal inventory levels and prevent stockouts.
- Implement systems to monitor product quality and shelf life, particularly for supplements requiring temperature or time-sensitive handling.
Operational Strategy:
- Develop and implement fulfillment strategies to support company growth, seasonal demand, and new product launches.
- Leverage technology and automation to improve scalability and efficiency.
Customer Experience:
- Partner with the customer support team to address fulfillment-related issues and drive customer satisfaction.
- Proactively resolve any shipping delays, returns, or product damage claims.
Requirements
- Retail and eCommerce Experience: Proven track record in retail and eCommerce operations (preferably for a CPG company), with a focus on fulfillment and logistics.
- Excellent communication and organizational skills.
- Capable of coaching others and providing feedback.
- Creative problem-solving and strategic thinking.
- Efficient knowledge of customer service tech platforms and Shopify systems.
- A high level of empathy for the customer and curiosity about their experience with us.
- Working knowledge and experience with various CRM and/or automation platforms.
Location
- This position is a hybrid role in-person out of Park City, Utah headquarters.
