Sr. Director, Revenue Operations

Posted 4.25.24
About Lyra Health
Lyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home. We work with industry leaders, such as Morgan Stanley, Uber, Amgen, and other Fortune 500 companies, to improve access to effective, high-quality mental health care for their employees and their families. With our innovative digital care platform and global provider network, 10 million people can receive the best care and feel better, faster. Founded by David Ebersman, former CFO of Facebook and Genentech, Lyra has raised more than $900 million.
About the Role
Lyra Health is seeking a passionate and results-oriented Senior Director, Revenue Operations to play a key role in shaping and driving our go-to-market strategy.  This leader will be responsible for developing and executing long-term GTM goals, optimizing sales operations for efficiency, and leveraging data analytics to inform strategic decision-making across the organization. 
You will be a strategic partner to the CRO and collaborate closely with Sales, Customer Success, and Product Marketing to ensure Lyra Health captures the market opportunity and achieves aggressive growth targets.
  • Lead the development and execution of a comprehensive long-term GTM strategy, including in-depth market analysis, customer segmentation, quota setting, territory design, and development of a variable compensation plan that incentivizes desired sales behaviors.
  • Partner with Sales Leadership to streamline and optimize the end-to-end sales process for improved efficiency and effectiveness, focusing on lead generation, conversion rates, and deal cycle optimization.
  • Manage the GTM budget and resource allocation, ensuring optimal deployment across sales, marketing, and customer success.
  • Oversee the creation and implementation of a robust data-driven metrics and KPI framework to track GTM performance across all channels and stages of the customer journey. Leverage these insights to inform decision-making at all levels (executive, manager, individual contributor).
  • Conduct ongoing TAM analysis and competitor benchmarking to identify opportunities and implement them within the GTM strategy.
  • Refine pricing and ROI strategies to maintain a competitive advantage and ensure alignment with cross-functional teams (e.g., Finance, Product).
  • Foster a culture of continuous improvement and high performance within the GTM team, driving a results-oriented mindset and exceeding targets.
  • Partner with Sales, Customer Success, and Product Marketing to ensure alignment across all GTM functions and drive integrated go-to-market success.
  • Act as a trusted advisor to the CRO and senior leadership on GTM strategy, providing insights and recommendations, and crafting compelling communication materials for C-suite and Board presentations.
  • 15+ years of senior management experience in GTM, Rev Ops, or Finance. Specific expertise in strategy, analytics, and pricing in a high-growth environment is a plus.
  • Proven ability to lead cross-functional teams and manage complex stakeholder relationships.
  • Exceptional analytical, strategic, and problem-solving skills.
  • Strong communication and leadership skills, capable of motivating and driving growth within diverse teams.
  • Experience with Salesforce, Tableau, and other sales and analytics platforms.
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