Senior Director of Design

About the Role

As our Senior Director of Design, you’ll own and shape the design function at Charlie Health. You will work alongside EPD, marketing, and clinical leadership to figure out how we can help reduce youth suicide rates – while hiring, leading, and coaching a team of designers to bring that vision to life.

You’ll thrive in this role if you’re someone who believes good ideas can come from anywhere, you’re excited about the chance to define the vision for our future while also thinking about how to make our experience excellent today, and you care deeply about how we work as well as the work itself. Our business is scaling rapidly and we believe this role will be central to our continued growth and our ability to help our clients.

Our team is comprised of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way.

Responsibilities

• Drive product and marketing design strategies. Inspire the vision and direction of the Charlie Health experience, then partner with product, engineering, and marketing to bring that vision to life for our clients, clinicians, and beyond.
• Build, develop, and run the design team. Hire, develop, and mentor Charlie Health’s team of product and marketing designers, including defining and communicating the team’s goals and managing overall team performance, health, allocation, and prioritization.
• Enable an environment of continuous improvement. Ensure the design bar is kept high across all of our product design and marketing design work. Iterate and improve upon the process, protocols, and rituals that enable design at Charlie Health.
• Advocate fiercely for our users. Bring authentic empathy and intention to every choice you make, consistently prioritizing diversity, inclusion, accessibility, and representation through design.
• Champion design across the company. Bring great design, research, and design-thinking to all aspects of Charlie Health.

Requirements

• 10+ years experience designing digital products, systems, or services across web platforms. A wide range of product design expertise, from broad interaction systems and elegant user experiences, to precise visual details and evocative brand experiences.
• 2+ years of experience leading teams as a people manager. A successful track record of hiring, developing, and empowering high-performing design teams, inclusive of product and marketing designers.
• A portfolio that showcases exceptional handling of type, space, form, color, and visual hierarchy. Strong visual craft, with stylistic breadth, attention to detail, and a clear obsession for pixels.
• An iterative, data-driven approach to design, with the ability to coach teams on how to effectively mix quantitative and qualitative research and when to learn by shipping.
• Excellent communication skills (written, visual, and verbal).
• A sense of humor. The ability to adapt quickly in a fast-paced environment and an enjoyment for fostering learning and growth.
• You are work authorized in the United States and native or bilingual English proficiency.
• Please note that this position is located in New York, NY and is expected to adhere to a 4-day in-office hybrid work schedule. Candidates must be located within 75 minutes’ commuting distance of the NYC office. #LI-Hybrid

Nice to Haves

• Electronic health record (EHR) and telemedicine platform experience.
• Knowledge of healthcare compliance and regulatory standards such as HIPAA, GDPR, and FDA guidelines.
• Knowledge of security and privacy best-practices.
• Experience in a high growth, scaling environment.
• Experience designing for consumer-facing products.

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.

Additional Information

The total target cash compensation for this role will be between $171,000 and $242,000 per year at the commencement of employment. However, pay will be determined on an individualized basis and will be impacted by location and number of years of experience. Further, cash compensation is only part of the total compensation package, which, depending on the position, may include stock options and other Charlie Health-sponsored benefits.