Senior Director, Clinical Content

Posted 7.1.24
Location
New York, NY

Why Charlie Health?

Young people across the nation are grappling with a mental health crisis characterized by escalating rates of depression, anxiety, trauma, substance use disorders, and suicide. Individuals who seek support are met by geographical and financial barriers, driving increased urgency for a new approach to behavioral health treatment.

At Charlie Health, our mission is to connect the world to life-saving mental health treatment. Our treatment programs combine curated peer groups, individual therapy, and family therapy into personalized, evidence-based treatment plans to provide long-term healing from home. By prioritizing connections among young people with shared mental health experiences and goals, Charlie Health fosters sustainable healing and achieves industry-leading clinical outcomes, with over 90% of our clients seeing improvement in their most severe mental health symptoms.

Every member of the Charlie Health team is fueled by an unwavering passion for our mission. If you share this commitment, we invite you to join us in making a tangible impact on the mental health landscape.

About the Role

Clients at Charlie Health spend 90% of their treatment experience in our psycho-educational groups. These groups are facilitated by talented, dynamic group facilitators with various backgrounds and experiences. Each group uses a specialized Charlie Health curriculum depending on which of our 30+ clinical cohorts the group is in. Outstanding curriculum enables our groups to be engaging, high-quality, and effective.

The Senior Director of Clinical content will play a pivotal role in ensuring all “client” and “clinician” facing clinical content is exceptional. The ideal person in this role has a master’s or doctorate degree in mental health, is an independently licensed mental health professional, and has extensive clinical experience with both group and individual sessions. 

While having exceptional clinical skills, this person is someone who is equally strategically minded, highly accountable, and organized. They are empowered to continuously improve our clinical success metrics and use data to drive decision making for developing clinical content. They are devoted to the Charlie Health mission and are flexible to meet the needs of the broader clinical team and, most importantly, our clients. They are willing to go the extra mile to ensure each and every client has a positive experience and strive to improve the quality of our program each and every day.

Our team is composed of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way.

Responsibilities 

  • Create clinical curriculum for Charlie Health Groups in advance of new cohort launches
  • Update existing group curriculum to better engage and heal clients
  • Work with data analytics team to assess efficacy of curriculum on each client/cohort and then make clinical recommendations based on those analytical findings
  • Collaborate cross functionally with marketing teams to ensure all curriculum and clinical content matches Charlie Health’s brand guidelines
  • Work with operations teams to effectively roll out new and updated curriculum to group facilitators
  • Initiate version control for curriculum to connect content updates to clinical outcomes
  • Establish connections for group curriculum to individual sessions to increase skill engagement for clients outside of group
  • Work with our clinician development teams to train clinical staff on new and updated curriculums 
  • Monitor client satisfaction and audit scores to obtain feedback on curriculum and to provide feedback to team members where appropriate
  • Create relevant handouts and worksheets, aligned with group curriculums to enable client skills practice out of session
  • Participate in routine leadership meetings and contribute to strategic decision making
  • Maintain and model professional ethics, including appropriate boundaries, confidentiality and consistent commitment to best practice
  • Complete other duties as assigned by Clinical Leadership

Requirements 

  • 5-10 years work experience in mental health or healthcare 
  • Doctorate degree in a mental health or related field
  • Strong interpersonal, relationship-building, and listening skills 
  • Proactive self-starter and natural multitasker 
  • Strong written communication skills applicable to a wide audience
  • Experience in curriculum development and training
  • Experienced in a variety of modalities and feel confident integrating them into a relational treatment approach (DBT, CBT, TF-CBT, and MI)
  • Clinical experience working with high-acuity adolescents and young adults in a group setting
  • Ability to take general feedback from stakeholders and make actionable improvements
  • Ability to function both independently and collaboratively in a hybrid work environment
  • Previously published in an academic mental health or related journal
  • Familiarity with and willingness to use cloud-based communication software—Gmail, Slack, Zoom, Dropbox–in addition to EMR and outcomes survey software on a daily basis
  • Proficient in Google Slides, Google Docs, and Google Forms
  • Work authorized in the United States and native or bilingual English proficiency
  • Able to work a hybrid schedule of 4 days per week in our NYC office and located within 75 minutes commuting distance of the office
  • Licensed mental health professional

Compensation

  • Full time salaried – The expected base pay for this role will be between $99,000 and $174,000 per year at the commencement of employment.

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.

Note to Colorado applicants: applications will be accepted and reviewed on a rolling basis.    #Li-hybrid

Our Values

  • Connection
    • Care deeply
      • We care personally about every single person in the Charlie Health ecosystem: our clients, providers, and team members alike.
    • Inspire hope
      • We inspire hope with every interaction, reminding our clients that we truly and unconditionally believe in them.
  • Congruence
    • Stay curious
      • We ask “why” five times before we’re satisfied with the answer. We don’t stick to the status quo; we challenge our assumptions and remain humble.
    • Heed the evidence
      • Above all, we’re results-oriented. When we find data that calls our original plan into question, we modify or pivot.
  • Commitment
    • Act with urgency
      • We work as swiftly as possible. The mental health crisis is relentless, and so are we.
    • Don’t give up
      • Our clients don’t give up and neither do we. Persistence is our superpower.

 

Please do not call our public clinical admissions line in regard to this or any other job posting.

Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.

Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.

At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.

Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.

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