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Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services. This is enabled by Ro’s vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients, including one in every county in the United States, and in 98% of primary care deserts.
Ro has been recognized as a Fortune Best Workplace in New York and Health Care for four consecutive years (2021-2024). In 2023, Ro was also named Best Workplace for Parents for the third year in a row. In 2022, Ro was listed as a CNBC Disruptor 50.
The Role:
As Group Product Manager, Patient Identity & Privacy, you will lead the development and roadmap of identity, consent, and first-party data governance capabilities. You will partner closely with our Security, Legal, Data, Marketing, Growth and patient-facing teams to define and build secure, scalable systems that protect patient data and enable Ro’s growth. You will also apply security and privacy best practices to Ro’s core services as we scale with patient and business needs in a dynamic environment. You are someone who loves digging into complex problems, collaboratively working with various teams and roles across the organization, and effectively communicating existing capabilities, new feature development and releases, and the broader strategic roadmap. You are also a passionate executor who will lead a cross-functional squad in day-to-day building, experimenting, and optimizing. We are looking for a data-fluent self-starter who loves to craft creative solutions using best practices and driving for end-user results.
What You’ll Do:
- Serve as the primary platform product manager for privacy-focused areas across Ro, including first party data, user registration, authentication, identity management and consent management.
- Develop and enhance authentication protocols, ensuring secure and seamless patient access to Ro’s platform.
- Evolve consent management frameworks, giving patients transparency and control over how their data is used while supporting Ro’s business needs.
- Lead Growth & Marketing teams in leveraging first-party data responsibly for personalization and digital advertising, ensuring Ro’s marketing stack is built with privacy-first principles.
- Partner with Engineering, Legal, and Security to define policies and implement solutions that comply with GDPR, CCPA, and other privacy regulations.
- This role is a senior individual contributor (“IC”) role.
What You’ll Bring to the Team:
- 8+ years of product experience and 7-9 years of professional experience focused on first party data, privacy, and/or identity at a D2C focused company.
- Strong understanding of authentication protocols, consent frameworks, and privacy-focused data governance.
- Demonstrated experience driving outcomes by identifying data-driven opportunities and executing.
- Successful track record of shipping complex platform features for cross-functional partners and making data-informed decisions.
- Excellent product judgment: Ability to prioritize competing opportunities, balance stakeholder needs with business priorities, and drive detailed trade-offs over the product lifecycle.
- Outstanding communication and collaboration skills: Ability to establish common ground with empathy and candor, manage conflicting points of view, and articulate the rationale behind decisions.
- Experience navigating organizational & technical complexity (e.g., supporting products on multiple stacks, participating in tech integrations).
- Experience in working with legal and security to develop features that enhance user privacy and data protection.
