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Who We Are:
At Brooks, we believe movement is the key to feeling more alive. That’s why we’re driven to create gear and experiences that take people to the place that makes them feel more alive — whether it’s a headspace, a feeling, or a finish line.
Everyone who works at Brooks is propelled by a company culture that sparks excitement, fuels collaboration, inspires creativity, and ignites innovation.
Our brand values help bond us together and drive our success:
· Runner First
We act in the best interest of the runner
· Word is Bond
We do what we say we’ll do
· Champion Heart
We give our all in everything we do
· There is no “I” in Run
We stay generous with our humanity
· Keep Moving
We find ways to move every day, because joy is kinetic!
We welcome everyone from every walk of life looking to inspire others through the power of movement — because we’re all moving towards something. Let’s run there.
Your Job:
If detective work is your idea of a good time, the Fraud Specialist position on the Runner Experience team might be for you. Using online tools and a strong sense of curiosity, you’ll review incoming transactions for potential fraud risk — determining whether they’re good, bad, or need a closer look.
You’ll play a key role in protecting our runners and our business by identifying, investigating, and preventing fraudulent activity. Working closely with the Fraud Analyst, you’ll execute fraud detection workflows, manage chargebacks, and provide insights that help refine our fraud prevention efforts — all while ensuring a seamless experience for our customers.
Responsibilities:
- Review and evaluate incoming eCommerce transactions for potential fraud, meeting SLAs and performance metrics set by leadership.
- Investigate flagged transactions using internal systems and external tools to verify legitimacy and assess risk.
- Escalate complex or emerging fraud patterns to the Fraud Analyst for further review or rule adjustment.
- Manage and respond to chargebacks daily, executing the dispute process for invalid or unreasonable claims.
- Compile and distribute reports on chargebacks, approval/reject rates, dispute outcomes, and related fraud metrics.
- Collaborate with the Fraud Analyst to identify trends and recommend process or workflow improvements.
- Support the Runner Experience team by clarifying fraud processes and resolving inquiries related to transaction reviews or disputes.
- Communicate with financial institutions and law enforcement regarding fraudulent transactions when required.
- Perform additional fraud-related support activities for the Runner Experience team as needed.
Qualifications:
- 1+ years of card-not-present (CNP) fraud operations or risk management experience preferred, global fraud review experience a plus.
- 2+ years in customer service, retail, or eCommerce environments preferred.
- Strong analytical and problem-solving skills with the ability to identify patterns and anomalies in transaction data.
- Experience with fraud detection systems, chargeback portals, or payment processors.
- Excellent written and verbal communication skills for internal and external interactions.
- Ability to meet defined SLAs while balancing accuracy and efficiency.
- Collaborative, dependable, and eager to learn from senior fraud and risk partners.
- Demonstrated initiative and curiosity — constantly looking for ways to improve processes and outcomes.
