Why Charlie Health?
We are currently facing a nationwide mental health epidemic marked by rising rates of depression, anxiety, trauma, substance use disorders, and suicide. At the same time, those seeking help often encounter barriers—whether geographic, financial, or systemic—that prevent them from receiving timely and effective care. This urgent need calls for a reimagined approach to behavioral health treatment.
At Charlie Health, our mission is to connect the world to life-saving mental health treatment. Our innovative virtual programs combine curated group sessions, individual therapy, and family therapy, delivered through personalized, evidence-based treatment plans designed for sustainable healing from the comfort of home. By connecting individuals with shared experiences and fostering supportive communities, Charlie Health provides a pathway to long-term recovery, with over 90% of our clients seeing improvement in their most challenging mental health symptoms.
Every member of our team shares a deep commitment to this mission. If you’re driven to make a meaningful impact, we invite you to join us in reshaping the future of mental healthcare.
About the Role
The Learning & Development (L&D) Associate at Charlie Health plays a pivotal role in ensuring our clinical team members are equipped, supported, and set up for success. This role focuses on driving impact by designing and executing high-quality training initiatives that directly contribute to the retention, satisfaction, and performance of our clinicians. The L&D Associate serves as a key strategist and architect of our training programs, ensuring that workflows, product updates, and new processes are rolled out thoughtfully and effectively. This includes fostering seamless collaboration between Care Strategy, Engineering, Onboarding, and Clinical Leadership teams, guaranteeing that every launch is proactive, clear, and aligned with our mission. As a gatekeeper of change, the L&D Associate ensures that all training initiatives are intentional, timely, and beneficial to both our team and our clients, ultimately enhancing the quality of care we provide.
We’re a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you’re inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today.
Responsibilities
Training Support & Coordination
- Assist in developing and maintaining facilitator guides, workbooks, and e-learning modules
- Coordinate training schedules, onboarding logistics, and CEU programs
- Track training completion rates and certification requirements
- Maintain and update the Learning Management System (LMS)
Content Development & Communication
- Support the creation and refinement of clinical training materials, assessments, and job aids
- Assist in crafting engaging training documentation for workflows and platform updates
- Prepare and distribute training communications and clinical updates
Program Development & Cross-Functional Collaboration
- Help build structured training pathways based on performance metrics
- Partner with subject matter experts to enhance learning initiatives
- Gather feedback from clinical teams to improve training effectiveness
- Support mentorship programs and technology training across departments
Quality & Continuous Improvement
- Analyze training data to measure impact and identify areas for growth
- Contribute to ongoing improvements in clinical education methodologies
- Monitor compliance and optimize training programs based on key performance indicators
Requirements
- Bachelor’s degree required, preferably in Education, Psychology, Instructional Design, or related field (required)
- Proficiency in LMS administration and content management preferred
- Experience with virtual training platforms and video conferencing tools preferred
- Ability to work flexible hours to meet the needs of the team and clients
- Work authorized in the United States and native or bilingual English proficiency
- Familiarity with and willingness to use cloud-based communication software—Google Suite, Slack, Zoom, Dropbox, Salesforce–in addition to EMR and survey software on a daily basis.
- Please note that members of this team who live within 45 minutes of a Charlie Health office are expected to adhere to a hybrid work schedule
Benefits
Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.
The total target base compensation for this role will be between $62,000 and $80,000 per year at the commencement of employment. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. Further, cash compensation is only part of the total compensation package, which, depending on the position, may include stock options and other Charlie Health-sponsored benefits. #LI-HYBRID
Our Values
- Connection: Care deeply & inspire hope.
- We care personally about every single person in the Charlie Health ecosystem: our clients, providers, and team members alike.
- We inspire hope with every interaction, reminding our clients that we truly and unconditionally believe in them.
- Congruence: Stay curious & heed the evidence.
- We ask “why” five times before we’re satisfied with the answer. We don’t stick to the status quo; we challenge our assumptions and remain humble.
- Above all, we’re results-oriented. When we find data that calls our original plan into question, we modify or pivot.
- Commitment: Act with urgency & don’t give up.
- We work as swiftly as possible. The mental health crisis is relentless, and so are we.
- Our clients don’t give up and neither do we. Persistence is our superpower.
Please do not call our public clinical admissions line in regard to this or any other job posting.
Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.
Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.
At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.
Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.
