Senior Customer Success Manager

Posted 2.2.24

Fitt Talent Partners is a specialized recruitment firm working with top health, fitness, and wellness companies. 

We’re filling this role for a client – an AI-powered software platform that helps health companies maximize member well-being and business results.

Job Description

We are seeking a dynamic driven Customer Success  Manager to join our team to oversee our mid-size fitness accounts such as WOAT, ACAC, GGDC, Fit19, Fit Athletic, and Healthworks. The ideal candidate will be a self-starter with a startup mentality, thriving in fast-paced environments and capable of executing in chaotic situations.

Responsibilities

  • Manage and nurture relationships with mid-size fitness accounts.
  • Interface effectively with internal teams to ensure client needs are met.
  • Leverage technology and data analytics to improve account performance.
  • Conduct ROI analysis, including pivot table creation in Excel, to demonstrate value and inform decision-making.
  • Communicate efficiently with key stakeholders across various business, technology, and data sectors.
  • Manage accounts with a yearly revenue of $100k or more.
  • Apply a consultative approach to problem-solving, offering tailored solutions to client challenges.

Requirements

  • Entrepreneurial problem solver.
  • Proven experience as an individual contributor in a team setting.
  • Strong technical proficiency, particularly in data analytics and Excel.
  • Excellent communication skills, capable of engaging effectively with various stakeholders.
  • Experience managing high-value accounts in a customer success or related role.
  • Previous experience in customer success within software technology, data analytics, or wellness sectors
  • Previous experience in a consulting role at large or boutique firms.
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