Senior Solutions Engineer

About Truemed

Our mission is to reverse chronic illness back to 1970s levels and make Americans healthy again. We will do this by shifting hundreds of billions of dollars away from our current broken healthcare system, and towards effective lifestyle interventions and prevention. Today’s healthcare system spends less than 3% of the $4.3T in annual spending on prevention. This has to change.

Today, 95% of all medical costs go to treating illness. Our goal is to empower people to invest in healthy habits today rather than treating illness in the future. We do this by supporting these 5 habits that research shows are tied to significantly improved health outcomes:

1. Eating healthy food

2. Getting an adequate quantity and quality of sleep

3. Increasing movement and exercise and reducing sedentary behavior

4. Reducing chronic stress

5. Increasing sunlight and minimizing environmental toxins

Truemed enables patients to use pretax HSA/FSA funds to buy healthy food, exercise equipment, and supplements. We support brands like Peloton, Eight Sleep, Momentous, and hundreds of others. We’re building the infrastructure that allows health and wellness merchants to accept the $150+ billion tied up in HSA and FSA accounts. By allowing consumers to spend these pre-tax dollars on goods that make them healthier, we’ll incentivize consumers to invest in their health and begin to reverse the explosion in chronic illness that’s plagued the US for the last 50 years.

Why This Role Matters

• The Senior Solutions Engineer is the primary technical liaison throughout the sales cycle and into partner launch — from the first technical conversation with a prospect to the moment they go live.

• Without a strong pre-sales technical presence, deals stall on integration questions, timelines slip, and partners launch with preventable issues. This role exists to eliminate that friction — ensuring every prospect gets a confident technical answer and every new partner launches cleanly.

• As Truemed scales, this person is the technical anchor for the go-to-market team — showing up early in the sales cycle, staying engaged through contract close, and driving a smooth, confident launch.

About the Role

You will be embedded in the sales cycle as the primary technical expert — joining pre-sales calls, scoping integrations, running technical discovery, and staying with each deal through to a successful partner launch. You’ll work closely with Sales, Partnerships, Customer Success, Product, and Engineering.

This role is the connective tissue between Sales and successful customer launches, and a key driver of Truemed’s ability to close and onboard partners at scale. You are the bridge between a prospect’s technical team and Truemed’s product — making integration feel simple, predictable, and low-risk. When a deal has a technical question, you answer it. When a partner is ready to build, you guide them. When they’re ready to go live, you make sure it happens cleanly.

This role reports to the Director of Solutions Engineering and sits at the center of Truemed’s GTM organization. Truemed integrations span payment processors (Stripe, Adyen), ecommerce platforms (Shopify), and custom API-based implementations — and you will be the technical expert prospects and partners turn to throughout this process, from first demo to final QA before go-live.

What You’ll Do

• Own the technical relationship from first pre-sales call through partner go-live, serving as the primary technical point of contact for prospects and partners throughout the sales cycle.

• Lead technical discovery calls with prospects — understanding their existing stack, integration requirements, and technical constraints to design the right solution.

• Run product demos and technical presentations tailored to each prospect’s use case, clearly articulating how Truemed’s integration works and why it’s the right fit.

• Serve as the technical voice during sales cycles — handling objections, answering security and compliance questions, and de-risking deals before they stall.

• Scope and document integration plans for each new partner — producing clear, actionable technical specs that set the implementation team up for a fast, clean launch.

• Identify and flag integration risks early in the sales cycle so deals close with a clear, realistic implementation plan — not surprises post-signature.

• Partner closely with Account Executives throughout the sales cycle — aligning on deal strategy, preparing for technical calls, and ensuring the right technical narrative is in front of each prospect.

• Own the pre-sales-to-launch handoff — creating documentation, briefing the implementation team, and ensuring nothing falls through the cracks between deal close and go-live.

• Drive launch readiness — coordinating with partners, Engineering, and Customer Success to confirm all technical milestones are met before go-live.

• Build and maintain reusable integration playbooks, demo environments, and pre-sales assets that accelerate the path from technical discovery to signed contract.

• Continuously improve the pre-sales-to-launch process — identifying bottlenecks, building templates, and creating repeatable patterns that reduce time-to-live.

• Act as the go-to technical resource for Sales and Partnerships — so they can always put a confident technical expert in front of a prospect or partner.

• Feed insights from the sales cycle back to Product and Engineering — surfacing recurring integration friction, feature gaps, and partner needs that inform the roadmap.

What Success Looks Like

• Sales and Partnerships always have a confident technical expert to bring into a deal — you are that person.

• Prospects get their technical questions answered quickly and accurately — deals no longer stall on integration uncertainty.

• New partners launch faster and with fewer surprises — integration plans are clear and complete before contracts are signed.

• Technical win rates improve — your involvement in deals meaningfully increases the likelihood of a close.

• The handoff from pre-sales to implementation is smooth — your documentation and preparation mean the launch team hits the ground running.

• You have built a library of reusable pre-sales assets — demos, integration guides, FAQs — that make it faster for the whole team to sell and onboard.

• Product and Engineering have a clear window into what’s blocking or slowing deals — because you’re consistently surfacing what you hear in the field.

Compensation and Benefits

• Comp and equity in the top decile for Series A startups

• Comprehensive medical, dental, and vision insurance with employer sponsored HSA contributions

• 401(k)

• Unlimited PTO

• Based in San Francisco, Los Angeles, or Austin

• Coworking stipend

• L&D Stipend

• 2x/year company offsites and 2x/year team offsite

Location

• Los Angeles preferred / SF / Austin // Hybrid